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Customer Experience Systems Leader

2 weeks ago

Sandton, South Africa Toyota SA Full time

We are looking for a highly skilled Digital Product Strategist to join our team in Johannesburg. As a key member of our Future Toyota Department, you will play a crucial role in ensuring that our products meet the evolving needs of our customers.

The successful candidate will have a strong understanding of customer experience systems and be able to analyze business needs and develop effective solutions. You will work closely with our development teams to ensure the delivery of high-quality projects and act as the primary point of contact between development teams and stakeholders.

Key Responsibilities:

  • Co-ordinate the development of systems, analyze business needs, and liaise between business and third parties across projects.
  • Supporting, maintaining, and managing key dealer systems, mainly focusing on customer experience systems.
  • Collaborate with stakeholders to understand business goals and requirements and translate them into project requirements.
  • Conducting requirement elicitation sessions, documenting detailed business requirements, process flows, and functional specifications.
  • Developing project plans, timelines, and budgets in collaboration with stakeholders and tracking project performance against objectives.

Requirements:

  • NQF Level 7 qualification in Information technology or equivalent qualification.
  • At least 3 years' industry experience (i.e. product owner, business analysis or project management would be advantageous).
  • Customer experience systems knowledge and experience – advantageous
  • Automotive industry knowledge and experience – advantageous.