Senior Manager: Customer Experience

4 days ago


Sandton, South Africa Absa Bank Limited Full time

Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

**Job Description**:
Key tasks include:

- Take responsibility for the continued refinement of the CX strategy across the total client base with the aim of improving the overall client experience.
- Oversee the end to end CX measurement and reporting across CIB including all products, sectors and countries.
- Use CX feedback to actively advise and inform business units on how to improve CX in their business.
- Business Drive: Ensure the business drives a holistic client centric approach to customers in line with the brand strategy and customer experience business intelligence within the business.
- Help all business units translate insights from client feedback into actions and enable implementation of CX actions on business unit books of work.
- Developing Capability & Team Management: Actively develop a client centric approach and culture within direct and indirect teams in alignment with the broader business strategy, values and culture. Be a visible advocate and role model of client centricity.

Education

Bachelor's Degrees and Advanced Diplomas: Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_



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