Senior Manager: Customer Experience
6 months ago
Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary
**Job Description**:
Key tasks include:
- Take responsibility for the continued refinement of the CX strategy across the total client base with the aim of improving the overall client experience.
- Oversee the end to end CX measurement and reporting across CIB including all products, sectors and countries.
- Use CX feedback to actively advise and inform business units on how to improve CX in their business.
- Business Drive: Ensure the business drives a holistic client centric approach to customers in line with the brand strategy and customer experience business intelligence within the business.
- Help all business units translate insights from client feedback into actions and enable implementation of CX actions on business unit books of work.
- Developing Capability & Team Management: Actively develop a client centric approach and culture within direct and indirect teams in alignment with the broader business strategy, values and culture. Be a visible advocate and role model of client centricity.
Education
Bachelor's Degrees and Advanced Diplomas: Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_
-
Senior Customer Experience Coordinator
2 weeks ago
Sandton, South Africa Motus Corporation Full timeJob OverviewMotus Corporation seeks a skilled Senior Customer Experience Coordinator to play a vital role in delivering exceptional support experiences to our customers and visitors.About the RoleThe ideal candidate will be the first point of contact for customer inquiries, providing timely and effective support to maintain customer enthusiasm and loyalty....
-
Senior Customer Experience Manager
1 month ago
Sandton, South Africa HR Genie Full timeCustomer Experience and DesignAt HR Genie, we're seeking an experienced customer relationship manager to build and preserve trusting relationships with key customers. This role involves identifying opportunities to grow the customer base and building positive relationships with new clients.Key Responsibilities:Lead and drive Customer Experience and Design...
-
15h Left: Customer Experience Manager
1 month ago
Sandton, South Africa Jobted ZA C2 Full timeKey requirement - Tertiary qualification will be beneficial - Must have at least 3 years of senior management experience operating service at a business level - Relevant certifications as need in a dealership environment - Previous experience in the automotive industry - Good knowledge of cars - Ability to effectively manage 6 car deliveries per day -...
-
Senior Player Experience Manager
5 days ago
Sandton, South Africa Initiate International Full time**Transforming Customer Experiences in the South African Gaming LandscapeWe are seeking a seasoned professional to spearhead our player experience initiatives at Initiate International. As Senior Player Experience Manager, you will be responsible for crafting unforgettable experiences for players across South Africa.This role is at the forefront of customer...
-
Customer Experience Specialist
5 months ago
Sandton, South Africa Jelocorp Full timeOur client is looking for a Customer Experience Specialist to oversee the customer operating and customer loyalty programmes and events. **Responsibilities**: - Development and management of a customer loyalty programme for the company and create lifetime value through the programme. - Evaluate the performance of the programmes and investigate...
-
Customer Experience Specialist
6 days ago
Sandton, Gauteng, South Africa Switch Elektrik Pty(Ltd) Full time R4 500 - R6 500 per monthJob OverviewWe are seeking a highly skilled Customer Experience Specialist to enhance customer satisfaction and support sales initiatives.Main Responsibilities:Handle a significant volume of incoming communications in a timely manner.Analyze and fulfill customer needs to ensure their satisfaction and generate potential leads for sales opportunities.Establish...
-
Customer Experience Strategist
2 days ago
Sandton, South Africa HR Genie Full timeWe are seeking an experienced Customer Experience Strategist to join our team at HR Genie. As a key member of our organization, you will be responsible for driving customer satisfaction and engagement through innovative strategies and solutions.Job DescriptionThe ideal candidate will have a strong background in customer relationship management, with...
-
Customer Experience Specialist
3 days ago
Sandton, Gauteng, South Africa Switch Elektrik Pty(Ltd) Full time R4 500 - R6 500 per monthRole Overview:Switch Elektrik Pty(Ltd) is seeking a Customer Experience Specialist to enhance customer satisfaction and drive sales initiatives. This role involves handling a significant volume of incoming communications, generating potential leads for sales opportunities, and achieving personal and team goals in service and response metrics.Key...
-
Customer Experience Strategist
5 days ago
Sandton, South Africa Initiate International Full timeJob OverviewWe are seeking a highly skilled Data-Driven Marketing Specialist to join our team at Initiate International in Johannesburg. This is an exciting opportunity for a strategic thinker with a flair for creativity, who thrives on enhancing customer journeys through personalized marketing campaigns.Key Responsibilities:Craft Insightful Segments: Dive...
-
Customer Experience Specialist
2 weeks ago
Sandton, South Africa Shorza Ltd Full timeCustomer Service Advisor RoleWe are seeking a skilled Customer Service Advisor to join our team in Sandton. As a Customer Service Advisor, you will be responsible for handling a high volume of phone calls, providing stellar customer service to our customers and service providers, and using your practical problem-solving skills to tackle challenges...
-
Customer Experience Strategist
1 month ago
Sandton, South Africa Initiate International Full timeTransform Customer Experiences in JohannesburgInitiate International is seeking a dynamic Team Lead CX to spearhead customer engagement initiatives in Johannesburg. As a key player in shaping the player journey, you will develop and implement innovative strategies to increase player acquisition, retention, and loyalty.Key Responsibilities:Design and execute...
-
Customer Experience Ambassador
4 days ago
Sandton, South Africa Bepsokeappointments Full timeWe are seeking a highly skilled Customer Experience Ambassador to join our team at Bepsokeappointments.About the RoleThis is an exciting opportunity for a professional with excellent communication and interpersonal skills to provide exceptional customer service in a fast-paced environment.The successful candidate will act as the primary point of contact for...
-
Customer Experience Specialist
1 month ago
Sandton, South Africa JeloCorp Full timeJob Title: Customer Care CoordinatorAt JeloCorp, we are seeking a highly skilled and dedicated Customer Care Coordinator to join our Aftersales team. This role is a key member of our team, responsible for ensuring the daily effectiveness of our department and contributing to the company's success.Key Responsibilities:Undertake daily administrative tasks to...
-
Specialist Analyst
5 months ago
Sandton, South Africa Absa Bank Limited Full timeBring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary Highly...
-
Customer Experience Representative
6 days ago
Sandton, South Africa Isabella Garcia International Full timeAre you passionate about delivering exceptional customer experiences in a fast-paced environment?We are seeking a highly skilled and motivated individual to join our team as a Customer Experience Representative.The successful candidate will be responsible for:Answering incoming calls and processing emails received from clients.Helping and serving our clients...
-
Digital Customer Experience Management Lecturer
1 month ago
Sandton, South Africa Varsity College Full timeJob Title: Digital Customer Experience Management LecturerVarsity College is seeking a highly qualified and experienced lecturer to join our Faculty of Management Studies department. The successful candidate will be responsible for delivering effective facilitation/lecturing on qualifications and all associated academic activities that promote student...
-
Customer Experience Specialist
1 month ago
Sandton, South Africa Coloplast Full timeThe Customer Experience Specialist is responsible for ensuring the seamless execution of consumer interactions, encompassing enrolments, sales orders, and exceptional customer service.The ideal candidate will be a detail-oriented professional who can quickly grasp our end-to-end process and deliver outstanding customer service while adhering to policies and...
-
Customer Experience Coordinator
3 weeks ago
Sandton, South Africa Shorza Ltd Full timeJob Title: Office Courier AgentJob Summary:We are seeking a motivated and detail-oriented Office Courier Agent to join our team in Sandton.Key Responsibilities:Coordinate timely deliveries and ensure accurate documentation.Deliver outstanding service to customers and service providers.Utilize problem-solving skills to address challenges on the go.Maintain...
-
Customer Experience Expert
5 days ago
Sandton, South Africa Coloplast Full timeAbout ColoplastColoplast is a leading medical device company that develops and markets products and services to make life easier for people with intimate healthcare needs.Job DescriptionWe are seeking a Customer Experience Expert to join our team in South Africa. As a key member of our Call Centre Team, you will be responsible for ensuring excellent customer...
-
Sandton, South Africa Varsity College Full timeJob Title: Lecturer: Digital Customer Experience ManagementJob Purpose: The primary purpose of this position is the delivery of effective facilitation/lecturing on qualifications and all associated academic activities such as student engagement and support that will promote student success and learning.Key Performance...