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Customer Experience Specialist

1 week ago

Sandton, South Africa Catch Recruit Full time

We are looking for a highly motivated and skilled individual to fill the role of Customer Experience Specialist. As a member of our support team, you will play a critical role in delivering exceptional customer service and technical expertise.

Key Responsibilities
  • Provide timely and effective solutions to client queries, ensuring high levels of customer satisfaction.
  • Collaborate with internal stakeholders to resolve issues and drive business growth.
  • Engage with clients and employees in a professional and client-centric manner, using a problem-solving approach to exceed expectations.
Requirements
  • PDM, PDBA grads, B Com Law/Accounting/Finance/Economics/equivalent qualifications.
  • Excellent communication and interpersonal skills, with a strong ability to work under pressure.
  • Affinity to technology, including experience with Monday.com and Zendesk.

We offer:

  • A competitive market salary.
  • Access to Employee Purchase schemes.
  • A generous Vacation Policy.
  • A hybrid working environment.