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Enhancing Customer Experience with Capitec

2 weeks ago

Sandton, South Africa Ajtechnicaldr Full time
About the Company:
Capitec is committed to delivering exceptional customer experiences through its people. As a Client Experience Specialist, you will play a vital role in driving this vision forward by leveraging your expertise in client experience principles and practices. If you are passionate about making a difference in the financial services industry, we invite you to join our team.

Responsibilities:
  • Assume responsibility for the design and implementation of methodologies for collecting client insights.
  • Share knowledge with stakeholders to enhance overall CX capability in Capitec.
  • Support the lead with compiling CX related reporting.