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Lead Designer for Customer Experience

2 weeks ago

Sandton, South Africa Boardroom Appointments Full time
Job Overview

As a Lead Designer for Customer Experience, you will play a critical role in shaping the overall customer experience across our products.

About the Role

This is a fantastic opportunity to leverage your design expertise to drive business growth and improve customer satisfaction.

You will work closely with cross-functional teams to understand customer needs and develop design solutions that meet those needs.

Key Responsibilities
  • Analyze customer feedback and behavior to inform design decisions.
  • Develop and implement design strategies to enhance customer engagement.
  • Collaborate with product development teams to ensure seamless design integration.
  • Conduct design research to stay current with industry trends and best practices.
Requirements
  • Strong background in human-centered design and customer experience.
  • Excellent communication and collaboration skills.
  • Ability to analyze complex data and make informed design decisions.
  • Experience working with cross-functional teams to drive business outcomes.