Customer Experience
3 weeks ago
**Job Advert Summary**:
The Customer Experience Intern will gain exposure and training in administrative and operational support
in the Customer Care environment, i.e. the implementation of CX initiatives, data management, and
stakeholder coordination to enhance customer satisfaction and service efficiency.
**Minimum Requirements**:
**Qualifications**
- Bachelor’s degree in Business Administration, Marketing, Customer Experience, Communication, Psychology, Consumer Behaviour, Data Analytics or Business Analytics
**Experience**
- No post qualification experience required
**Duties and Responsibilities**:
**Key Performance Areas**
**Tasks**
**Administration**
- Provide administrative support to the Customer Care Space, including document preparation, scheduling meetings, and record keeping of complaints/queries on the system.
- Provide support function in resolving customers' queries, specific to their service experience relating to claims activities.
- Support the preparation of CX reports, presentations, and insights based on customer data.
- Ensure completion of tasks or activities supporting the turnaround time in attending to queries and implementation of procedures.
- Minutes of engagements attended by CCS.
- Coordinate internal and external stakeholder engagements, ensuring seamless communication.
**Operation**
- Ensure that complaints / escalations reported through various channels are captured and tracked on the Complaints management system.
- Identify customer trends, complaints and/or queries received via the various touch points and assist to perform root cause analysis with a view to improve service experience.
- Assist in tracking and following up on action items related to CX initiatives.
- Conduct research on industry trends and best practices in customer experience.
- Assist in claims quality control by identifying trends, analysing complaints, and ensuring process improvements.
- Redirect any queries to the relevant person and follow-up to ensure its resolution (where required). Support the Customer Care Specialist in refining and optimizing claims handling processes for better efficiency.
- Monitor complaints resolutions and assist in developing best practices for claims experience enhancement.
- Facilitate training initiatives for internal stakeholders relating to service excellence.
**Career Management**
- Individual development areas identified and career development in place to address the areas
**Ad hoc tasks**
- Perform any reasonable tasks as and when required by the Line Manager
-
Customer Experience Manager
1 day ago
Sandton, South Africa You Choose Recruit Full timeSenior Retail Sales Consultant PositionAt You Choose Recruit, we are seeking an experienced Senior Retail Sales Consultant to lead our team at our Sandown location.Main Responsibilities:- Provide expert product knowledge and support to customers to drive sales- Meet performance targets and contribute to the store's sales growth- Lead and develop a team of...
-
Customer Experience Director
6 days ago
Sandton, South Africa Ubuntu Markets Full timeAbout UsUbuntu Markets is a leading company in the Financial/Insurance/Trading industry, seeking an experienced Customer Experience Director to lead our contact centre team. The ideal candidate will have a strong background in call centre management and excellent leadership skills.As a key member of our team, you will be responsible for setting performance...
-
Customer Experience Strategist
10 hours ago
Sandton, South Africa MindMatch Consulting (Pty) Ltd Full time**Client Experience Specialist:**MindMatch Consulting (Pty) Ltd is seeking a Customer Experience Strategist to join their team in JHB. The role involves driving growth in market share and profitability for online sales, supporting the omni channel sales strategy.About the Team:We are a leading financial institution looking for a talented individual to lead...
-
Lead Designer for Customer Experience
5 days ago
Sandton, South Africa Boardroom Appointments Full timeJob OverviewAs a Lead Designer for Customer Experience, you will play a critical role in shaping the overall customer experience across our products.About the RoleThis is a fantastic opportunity to leverage your design expertise to drive business growth and improve customer satisfaction.You will work closely with cross-functional teams to understand customer...
-
Customer Experience
3 weeks ago
Sandton, South Africa Sasria Full timeClosing Date - 2025/03/06 - Reference Number - SAS250227-1 - Job Title - Customer Experience (CX) Intern - Job Type - Graduate Internship - Division - Insurance Operations - Department - Claims - EE Occupational Levels - Level 4 & 5: Skilled, Technical and Academically Qualified - Location - Town / City - Sandton - Location - Province - Gauteng - Location -...
-
Customer Experience System Specialist
4 days ago
Sandton, South Africa Zoetis Full time**Job Purpose** The overall purpose of the ** Customer Experience Systems Specialist ** is to provide exceptional support while managing and resolving financial transactions and inquiries within the SAP system. This role involves acting as the primary point of contact for customer service, operations, marketing, supply chain and internal colleagues on behalf...
-
Customer Experience Systems Leader
6 days ago
Sandton, South Africa Toyota SA Full timeWe are looking for a highly skilled Digital Product Strategist to join our team in Johannesburg. As a key member of our Future Toyota Department, you will play a crucial role in ensuring that our products meet the evolving needs of our customers.The successful candidate will have a strong understanding of customer experience systems and be able to analyze...
-
Senior Manager: Customer Experience
4 days ago
Sandton, South Africa Absa Bank Limited Full timeEmpowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...
-
Customer Experience Lead
7 days ago
Sandton, South Africa Marriott International Full timeAbout Us: Marriott International is a global leader in the hospitality industry, committed to delivering exceptional guest experiences. As a Guest Experience Supervisor at Marriott International, you will be part of a dynamic team that is passionate about providing outstanding service to our guests. Your role will involve managing front desk operations,...
-
Customer Experience Officer
10 hours ago
Sandton, South Africa Alexforbes Full timeQualifications and RequirementsNational Senior Certificate (Matric / Grade 12)Diploma (Receptionist Qualification)Minimum 2 years proven work experience as a corporate receptionist or within a business centre dealing with boardroom management.Excellent communication and problem-solving skills.Ability to work effectively in a team and adapt to changing...
-
Customer Experience Director
6 days ago
Sandton, South Africa Merchants Full timeAbout YouYou will be a skilled operations professional with a proven track record of driving performance and development. Your experience in managing teams, developing talent, and optimizing resources will be essential in this role.In addition to your technical skills, you will possess excellent communication and interpersonal skills, with the ability to...
-
Customer Experience Manager
4 days ago
Sandton, South Africa Absa Group Full timeAbout UsAbsa Group Limited is listed on the Johannesburg Stock Exchange and has operations across Africa. We offer a range of products and services, including personal and business banking, corporate and investment banking, wealth and investment management, and insurance.We're seeking a skilled professional to join our team as a Financial Solutions Expert....
-
Specialist Analyst
1 day ago
Sandton, South Africa Absa Bank Limited Full timeEmpowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. Job...
-
Senior Experience Strategist
6 days ago
Sandton, South Africa Service Design Magazine Full timeJob SummaryWe are seeking a Senior Experience Strategist to spearhead service design initiatives within our organisation. This role demands a strong grasp of process engineering and experience strategy, enabling the development of actionable recommendations that drive business transformation.About UsAt Service Design Magazine, we value collaboration and...
-
Client Experience Manager
1 week ago
Sandton, South Africa Growthpoint Properties Full time**Job Purpose** The Client Experience Manager will be responsible for creating an all-around-amazing customer-journey experience through value propositions that enhance tenant experience thereby facilitating strong tenant retention and growth. Responsible for building and maintaining strong relationships and a sense of community-attuned to tenant needs...
-
Product Owner: Experience Transformation
6 days ago
Sandton, South Africa Toyota SA Full timeThe Future Toyota Department is seeking a highly skilled Product Owner to lead the development of customer experience systems. As a key member of our team, you will play a crucial role in ensuring that our products meet the evolving needs of our customers.This position is based in Johannesburg and reports directly to the Manager After Sales Systems. You will...
-
Customer Onboarding Specialist
3 days ago
Sandton, South Africa Pollock and Associates Full timeCustomer Onboarding Specialist ICT Sandton - Gauteng - South Africa Reporting to the Executive: Channel Development you will be required to act as an additional resource to assist the sales team with the onboarding of all customers, including resellers as well as end-users. You will have a good understanding of the cloud backup/ IT industry, therefore...
-
Customer Service Administrator
4 days ago
Sandton, South Africa RJPersonnel Full time1years - To ensure prompt, accurate and on time customer services and deliveries/collections is maintained at all times. - Action any queries and complaints promptly. - Liaise with the customers in person regarding their order status and manage the customer check in process. - To immediately investigate any product shortages, over supplies and complaints...
-
Customer Service Representative
6 days ago
Sandton, South Africa Puma Energy Full timeMain Purpose: Handles all back-end support activities related to invoicing, credit notes and debit notes, ensuring proper approval has been received prior to executing such transactions. Knowledge Skills and Abilities, Key Responsibilities: ROLES AND RESPONSIBILTIES: Managing customer product orders - Answers inbound customer calls related to the...
-
Digital Experience Manager
6 days ago
Sandton, South Africa JSE Limited Full timeAbout Our CompanyJSE Limited recognizes that its success depends on the quality of its employees. We foster a culture of continuous learning and high standards of performance, offering an employee wellness program to encourage work-life balance.Job DescriptionWe are currently recruiting for a Fixed-Term-Contract Digital Channel and Content Manager to join...