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Customer Experience Strategist

2 weeks ago

Sandton, South Africa Ovations Technologies (Pty) Ltd Full time

Role Summary

The Product Design Lead will be responsible for delivering high-quality design solutions that meet customer needs. This role requires strong leadership skills, excellent communication, and the ability to collaborate with cross-functional teams.

Key Responsibilities

  • Collaborate with business stakeholders to define project requirements, scope, creative briefs, and plans.
  • Oversee the day-to-day execution of the design project plan, ensuring quality and alignment with customer experience goals.
  • Act as the key liaison between business and technical stakeholders, ensuring the project addresses their requirements while prioritizing customer experience.
  • Constructively challenge business and technical decisions to advocate for optimal customer outcomes.

Customer-Centric Design

  • Deliver creative, innovative, and high-quality design solutions that contribute to a world-class customer experience.
  • Apply design thinking and best practices to develop and refine solutions that meet user and business needs.
  • Utilize data and insights from user research, market analysis, and customer feedback to guide design decisions and enhance user satisfaction.
  • Produce design scenarios, mock-ups, and prototypes, iterating as necessary to achieve the best results.
  • Ensure all design outputs align with brand guidelines and provide a seamless user experience across the ecosystem.