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Customer Experience Strategist
1 week ago
Role Summary
The Product Design Lead will be responsible for delivering high-quality design solutions that meet customer needs. This role requires strong leadership skills, excellent communication, and the ability to collaborate with cross-functional teams.
Key Responsibilities
- Collaborate with business stakeholders to define project requirements, scope, creative briefs, and plans.
- Oversee the day-to-day execution of the design project plan, ensuring quality and alignment with customer experience goals.
- Act as the key liaison between business and technical stakeholders, ensuring the project addresses their requirements while prioritizing customer experience.
- Constructively challenge business and technical decisions to advocate for optimal customer outcomes.
Customer-Centric Design
- Deliver creative, innovative, and high-quality design solutions that contribute to a world-class customer experience.
- Apply design thinking and best practices to develop and refine solutions that meet user and business needs.
- Utilize data and insights from user research, market analysis, and customer feedback to guide design decisions and enhance user satisfaction.
- Produce design scenarios, mock-ups, and prototypes, iterating as necessary to achieve the best results.
- Ensure all design outputs align with brand guidelines and provide a seamless user experience across the ecosystem.