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Customer Experience Consultant

1 week ago

Johannesburg, Gauteng, South Africa HARTMANN GROUP Full time
About the Opportunity

This Customer Experience Consultant role offers a chance to make a real difference in the lives of our customers, providing them with seamless and personalized support.

The ideal candidate will possess excellent communication skills, be able to work independently and as part of a team, and have a strong understanding of customer service principles.

  • Responsibilities:
  • Provide top-notch customer service, addressing customer inquiries and resolving issues promptly and effectively
  • Collaborate with colleagues to achieve sales targets and improve customer satisfaction
  • Develop and implement effective customer retention strategies
  • Stay up-to-date on product knowledge and competitor activity to ensure informed decision-making
  • Maintain accurate customer records, including account information and order history
  • Participate in training and development opportunities to enhance skills and stay current with industry trends
  • Contribute to a positive and productive work environment
Qualifications and Skills
  • Grade 12 (Matric)
  • Strong communication and interpersonal skills
  • Excellent problem-solving and analytical skills
  • Able to work under pressure and meet deadlines
  • Knowledge of customer relationship management software an asset
  • Previous experience in a customer-facing role preferred