Houst Client Success Manager

3 days ago


Cape Town, Western Cape, South Africa Houst Full time
Job Description:
At Houst, we're seeking a highly skilled Client Success Executive to join our team. As a key member of our client success department, you will be responsible for delivering exceptional service to our customers and their guests.

Key Responsibilities:
• Provide timely and effective resolution of customer inquiries through email, phone, and chat channels
• Manage day-to-day client interactions, ensuring a smooth and professional experience
• Assist new hosts with the setup process, ensuring they are well-prepared to use our platform
• Collaborate with other teams to resolve issues efficiently and improve overall client satisfaction

Property & Listing Management:
• Create and maintain property listings across multiple platforms, optimising them for maximum visibility and appeal
• Support hosts with pricing recommendations and listing improvements to maximise occupancy and revenue
• Gather client feedback to contribute to process improvements and enhance the overall customer experience

Maintenance & Supplier Coordination:
• Work with external maintenance teams and contact suppliers to resolve property-related issues
• Efficiently manage maintenance requests to ensure properties remain in top condition for guests

Pricing & Booking Optimisation:
• Monitor and update pricing to attract more bookings
• Ensure listings are updated and optimised based on market trends and demand

Requirements:
• Exceptional Communication - Clear and professional verbal and written communication with hosts and guests
• Problem-Solving & Critical Thinking - Ability to troubleshoot issues and find solutions efficiently
• Customer-Centric Approach - Strong focus on delivering excellent service and building client relationships
• Time Management & Prioritisation - Ability to handle multiple tasks, meet deadlines, and manage workload effectively
• Resilience & Adaptability - Ability to stay calm under pressure and adapt to evolving business needs

Technical Skills:
• CRM & Ticketing Systems - Experience with platforms like Zendesk, Salesforce, or HubSpot for managing customer interactions
• Property Listing Management - Understanding of short and mid-term booking platforms, including listing optimisation
• Basic Data Analysis - Ability to interpret customer feedback, booking trends, and performance metrics
• Google Workspace - Proficiency in Google Sheets for tracking performance and managing client data
• Communication Tools - Experience with Slack, WhatsApp Business, or similar platforms for team collaboration

Benefits:
• 23 days paid holiday days (plus public holidays)
• An extra day off for your birthday
• Employee discounts - at heaps of restaurants, shops, gym memberships, cinema tickets and more
• Pawternity - We encourage proud parents of new pets to work from home to help their new member settle in
• Laptop - for business use
• Salary: R12,000- R15,000 pm
• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: IT Services and IT Consulting


  • Cape Town, Western Cape, South Africa Houst Full time

    Overview:Houst is a leading provider of innovative solutions for the short and mid-term booking industry. Our mission is to deliver exceptional service to our customers and their guests, providing a seamless experience that exceeds expectations.Job Summary:We're seeking an experienced Client Success Executive to join our team. The successful candidate will...


  • Cape Town, Western Cape, South Africa Houst Full time

    About the Role:This is an exciting opportunity to join our team as a Client Success Executive. You will be responsible for delivering world-class service to our customers and their guests, handling customer inquiries through multiple contact channels, and troubleshooting issues to find efficient solutions.Responsibilities:• Deliver exceptional service to...


  • Cape Town, Western Cape, South Africa Houst Full time

    The Client Success Executive is responsible for delivering world-class service to Houst customers and their guests. You will handle customer inquiries through multiple contact channels, including email, phone, and chat. Your role will involve troubleshooting, problem-solving, and ensuring a seamless experience for clients. Strong communication skills,...


  • Cape Town, Western Cape, South Africa Houst Full time

    Houst Job DescriptionThe Operations Associate role at Houst focuses on ensuring smooth daily operations by managing scheduling, resource coordination, and supplier relationships. This position requires strong organizational skills, attention to detail, and effective communication to guarantee service quality and reliability.Job ResponsibilitiesCleaner...


  • Cape Town, Western Cape, South Africa Houst Full time

    Houst: Ensuring Smooth Daily OperationsThe Operations Associate plays a pivotal role in maintaining seamless daily operations at Houst. This involves managing scheduling, resource coordination, and supplier relationships to guarantee service quality and reliability.Key ResponsibilitiesCleaner Hiring & Performance: Recruit, onboard, and integrate cleaners,...


  • Cape Town, Western Cape, South Africa Houst Full time

    Houst Operations Associate Job DescriptionThe Operations Associate role at Houst involves ensuring smooth daily operations by managing scheduling, resource coordination, and supplier relationships. This position requires strong organizational skills, attention to detail, and effective communication to guarantee service quality and...


  • Cape Town, Western Cape, South Africa Houst Full time

    About Our Team MemberWe are seeking an experienced Daily Operations Specialist to join our team at Houst. As a key member of our operations team, you will play a vital role in ensuring the smooth daily operation of our services.Key Responsibilities:Cleaner Performance Management: You will be responsible for managing cleaner performance, providing feedback,...


  • Cape Town, Western Cape, South Africa Houst Full time

    About the RoleAs a key member of our team at Houst, you will play a vital role in ensuring the smooth daily operation of our services. This position requires exceptional organizational skills, attention to detail, and effective communication abilities.Key Responsibilities:Cleaner Management: You will be responsible for recruiting, onboarding, and integrating...


  • Cape Town, Western Cape, South Africa Houst Full time

    Job Requirements:To succeed in this role, you will need:• Exceptional Communication - Clear and professional verbal and written communication with hosts and guests• Problem-Solving & Critical Thinking - Ability to troubleshoot issues and find solutions efficiently• Customer-Centric Approach - Strong focus on delivering excellent service and building...


  • Cape Town, Western Cape, South Africa Houst Full time

    Overview of the Operations Associate RoleThe Operations Associate is responsible for ensuring smooth daily operations at Houst. This involves managing scheduling, resource coordination, and supplier relationships to guarantee service quality and reliability.Key ResponsibilitiesCleaner Hiring and Performance Management: Recruit, onboard, and integrate...


  • Cape Town, Western Cape, South Africa Mindmatch Consulting Full time

    About the RoleThe Client Success Strategist will be responsible for ensuring the successful onboarding and ongoing support of new clients, as well as driving business growth through the development and implementation of client success plans. This is a dynamic and challenging opportunity for an experienced Senior Account Executive to take their career to the...


  • Cape Town, Western Cape, South Africa Reign Direct Full time

    Job DescriptionAs a Sales Representative at Reign Direct Marketing, you will play a crucial role in driving business growth by actively selling, processing, and managing work orders for client accounts. You will develop and cross-sell existing accounts with new products, identify opportunities for upselling and cross-selling, and provide excellent customer...


  • Cape Town, Western Cape, South Africa Careers Full time

    About UsEyecarepro is a growing company that truly cares about making a difference in people's lives. We are looking for a talented Marketing Manager to join our team and help us achieve our goals.As our new Marketing Manager, you will have the opportunity to work on exciting projects, develop your skills, and contribute to the success of our clients. If you...


  • Cape Town, Western Cape, South Africa Wisevu Full time

    About the RoleWe are seeking a skilled Digital Marketing Client Success Manager to join our team at Wisevu.As a key member of our team, you will be responsible for building strong relationships with our clients and delivering exceptional results through effective client management and strategic marketing solutions.Your primary goal will be to understand the...


  • Cape Town, Western Cape, South Africa Houst Full time

    Job DescriptionWe're seeking an experienced Operations Management Specialist to play a pivotal role in enhancing our presence across third-party booking platforms. As a key member of the Channels team, you'll be responsible for managing and optimising our listings, driving performance improvements, and collaborating with internal teams to deliver exceptional...


  • Cape Town, Western Cape, South Africa M&G Investments Full time

    About the RoleWe are looking for a highly skilled Client Success Manager: Retail Markets to lead our efforts in delivering high-quality investment solutions to our retail clients.In this role, you will work closely with our internal teams to develop and execute business strategies, build strong relationships with key stakeholders, and drive business growth...


  • Cape Town, Western Cape, South Africa Houst Full time

    Job RoleWe are seeking a skilled Listing Quality Manager to oversee the quality of our listings across multiple booking platforms. This is a critical role that requires attention to detail, analytical skills, and excellent communication skills.ResponsibilitiesConduct thorough reviews of all listings to ensure consistency and excellence in every detail.Foster...


  • Cape Town, Western Cape, South Africa Wisevu Full time

    Job DescriptionThe Digital Marketing Client Success Manager will play a critical role in driving business growth and customer satisfaction at Wisevu.This position involves managing client relationships, developing and executing marketing strategies, and ensuring timely delivery of high-quality projects.You will work closely with our cross-functional teams to...


  • Cape Town, Western Cape, South Africa Houst Full time

    Role OverviewThis role is focused on maintaining service quality, supporting cleaner onboarding and performance, and optimizing workflows to enhance guest satisfaction and drive business success.Main Responsibilities:Recruitment and Onboarding: Recruit, onboard, and integrate cleaners into our team. Monitor their performance, provide feedback, and take...


  • Cape Town, Western Cape, South Africa Wisevu Full time

    Key ResponsibilitiesThe Digital Marketing Client Success Manager will be responsible for managing client relationships, developing marketing strategies, and ensuring timely delivery of high-quality projects.You will work closely with our cross-functional teams to deliver innovative marketing solutions that meet and exceed client expectations.Key...