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Professional Host Support Specialist at Houst

1 week ago

Cape Town, Western Cape, South Africa Houst Full time
About the Role:
This is an exciting opportunity to join our team as a Client Success Executive. You will be responsible for delivering world-class service to our customers and their guests, handling customer inquiries through multiple contact channels, and troubleshooting issues to find efficient solutions.

Responsibilities:
• Deliver exceptional service to our customers and their guests
• Handle customer inquiries through email, phone, and chat channels
• Troubleshoot issues and find efficient solutions
• Collaborate with other teams to resolve issues efficiently and improve overall client satisfaction

Requirements:
• Exceptional Communication - Clear and professional verbal and written communication with hosts and guests
• Problem-Solving & Critical Thinking - Ability to troubleshoot issues and find solutions efficiently
• Customer-Centric Approach - Strong focus on delivering excellent service and building client relationships
• Time Management & Prioritisation - Ability to handle multiple tasks, meet deadlines, and manage workload effectively
• Resilience & Adaptability - Ability to stay calm under pressure and adapt to evolving business needs

What We Offer:
• 23 days paid holiday days (plus public holidays)
• An extra day off for your birthday
• Employee discounts - at heaps of restaurants, shops, gym memberships, cinema tickets and more
• Pawternity - We encourage proud parents of new pets to work from home to help their new member settle in
• Laptop - for business use
• Salary: R12,000- R15,000 pm
• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: IT Services and IT Consulting

About Us:
Houst is a leading provider of innovative solutions for the short and mid-term booking industry. Our mission is to deliver exceptional service to our customers and their guests, providing a seamless experience that exceeds expectations.