Facilities Support Associate

3 days ago


Cape Town, Western Cape, South Africa Houst Full time

Houst Operations Associate Job Description

The Operations Associate role at Houst involves ensuring smooth daily operations by managing scheduling, resource coordination, and supplier relationships. This position requires strong organizational skills, attention to detail, and effective communication to guarantee service quality and reliability.

Responsibilities
  1. Cleaner Onboarding and Performance Monitoring: Recruit, onboard, and integrate cleaners, monitor performance, provide feedback, and take action on underperformance.
  2. Scheduling and Resource Allocation: Manage cleaning and maintenance schedules, including linen deliveries, and ensure smooth communication with external service providers.
  3. Supplier Relationship Development: Source, onboard, and maintain strong relationships with suppliers to guarantee service quality and reliability.
  4. Operational Support Services: Handle inbound requests, coordinate tasks with cleaners and suppliers, and manage payments and invoices.
Requirements and Skills
  • Data Analysis Tools: Proficiency with tools like Looker, Excel, or Google Sheets.
  • Scheduling and Coordination: Ability to manage complex schedules and resources effectively.
  • Relationship Management: Building and maintaining supplier and team relationships.
  • Collaboration and Communication: Team-oriented mindset to improve processes and achieve goals.
  • Customer Service Focus: Commitment to delivering excellent guest and client experiences.
Benefits Package
  • Annual Leave: 23 days annual leave (plus public holidays).
  • Birthday Leave: An extra day off for your birthday.
  • Employee Discounts: Employee discounts at various restaurants, shops, gym memberships, cinema tickets, and more.
  • Pet Parent Support: Pawternity – We encourage proud parents of new pets to work from home to help their new member settle in.
  • Laptop Provision: A laptop is provided for business use.

Salary: R13,000- R16,000 per month (DOE)



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