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Listing Quality Manager

2 weeks ago

Cape Town, Western Cape, South Africa Houst Full time
Job Role

We are seeking a skilled Listing Quality Manager to oversee the quality of our listings across multiple booking platforms. This is a critical role that requires attention to detail, analytical skills, and excellent communication skills.

Responsibilities
  • Conduct thorough reviews of all listings to ensure consistency and excellence in every detail.
  • Foster strong relationships between the Channels team and other departments, facilitating smooth communication and coordination.
  • Analyse listing and revenue performance using tools like Excel or Google Sheets, presenting actionable insights to improve outcomes.
  • Proactively identify issues, troubleshoot platform challenges, and implement solutions to enhance efficiency.
  • Refine team workflows, ensure timely delivery of tasks, and contribute to quarterly objectives.
Requirements
  • At least 3 years of experience in operations, listing management, or similar roles within a fast-paced, tech-driven environment.
  • Proficiency with tools like Excel or Google Sheets, with the ability to analyse data and extract actionable insights.
  • Extreme attention to detail and a commitment to delivering high-quality work.
  • A resourceful and proactive approach to identifying and resolving issues.
  • Strong time management abilities to handle multiple tasks and projects effectively.
  • Excellent written and verbal communication skills, with a proven ability to collaborate with diverse teams and stakeholders.
  • A genuine enthusiasm for delivering exceptional guest experiences and contributing to host success.
Benefits
  • 23 days paid holiday days (plus public holidays)
  • An extra day off for your birthday - because who wants to work on their birthday?
  • Employee discounts - at heaps of restaurants, shops, gym memberships, cinema tickets and more
  • Pawternity - We encourage proud parents of new pets to work from home to help their new member settle in
  • Laptop - for business use