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World-Class Customer Service Representative

2 weeks ago

Cape Town, Western Cape, South Africa Houst Full time
Job Requirements:
To succeed in this role, you will need:
• Exceptional Communication - Clear and professional verbal and written communication with hosts and guests
• Problem-Solving & Critical Thinking - Ability to troubleshoot issues and find solutions efficiently
• Customer-Centric Approach - Strong focus on delivering excellent service and building client relationships
• Time Management & Prioritisation - Ability to handle multiple tasks, meet deadlines, and manage workload effectively
• Resilience & Adaptability - Ability to stay calm under pressure and adapt to evolving business needs

Desirable Skills:
• Experience with CRM systems and ticketing platforms
• Understanding of short and mid-term booking platforms, including listing optimisation
• Basic data analysis skills, including interpreting customer feedback and booking trends
• Proficiency in Google Workspace, including Google Sheets
• Experience with communication tools, such as Slack or WhatsApp Business

What We Offer:
• 23 days paid holiday days (plus public holidays)
• An extra day off for your birthday
• Employee discounts - at heaps of restaurants, shops, gym memberships, cinema tickets and more
• Pawternity - We encourage proud parents of new pets to work from home to help their new member settle in
• Laptop - for business use
• Salary: R12,000- R15,000 pm
• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: IT Services and IT Consulting