Customer Support Specialist

1 month ago


Cape Town, Western Cape, South Africa YesPlay Full time
About the Role:

As a Customer Service Representative at YesPlay, you will be responsible for providing professional and efficient customer service to our clients. You will respond to customer inquiries, resolve issues, and maintain a positive reputation for our brand.

Key Responsibilities:
  • Provide exceptional customer service through various channels, including email, live chat, and phone.
  • Respond to customer reviews and complaints in a timely and professional manner.
  • Keep customers informed about the status of their queries and requests.
  • Prepare well-formulated responses to customer inquiries.
  • Address customer queries promptly and professionally.
  • Escalate customer issues to relevant departments as needed.
  • Stay up-to-date on our products and services to provide accurate information to customers.

Requirements:
  • Previous customer support experience is required.
  • Excellent communication and problem-solving skills are essential.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • High school diploma or equivalent is required; a college degree is a plus.

What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • A competitive salary and benefits package.


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