Customer Support Specialist

1 month ago


Cape Town, Western Cape, South Africa Jai Search Consultancy Full time

About Us

Jai Search Consultancy is a leading recruitment agency that connects talented individuals with top companies in the industry.

Job Overview

We are currently seeking a highly skilled Customer Support Specialist to join our team. As a key member of our customer support department, you will be responsible for providing exceptional service to our clients and ensuring their satisfaction with our products.

Key Responsibilities:

  • Deliver an excellent customer experience through prompt and professional communication via phone, email, and other channels.
  • Provide comprehensive support to customers, addressing all questions related to our product in a timely and efficient manner.
  • Serve as the interface between the customer and various departments, ensuring seamless communication and resolution of issues.
  • Employ consistent troubleshooting techniques to promptly identify and resolve customer issues.
  • Document and track customer issues and resolutions, maintaining accurate records for future reference.
  • Adhere to escalation procedures as necessary, collaborating with team leaders to improve day-to-day customer experiences.
  • Undertake miscellaneous duties and responsibilities as defined by management.

Requirements:

  • Minimum of 1-2 years customer service experience, preferably in the BPO sector.
  • Excellent communication skills in English & Dutch (written and verbal).
  • Experience in customer service, preferably in a technical environment.
  • Strong attention to detail with an emphasis on customer service.

What We Offer:

A competitive salary of R27000 CTC per month, allowing you to enjoy a high quality of life in Cape Town.



  • Cape Town, Western Cape, South Africa Emporium Human Capital Full time

    Job Title: Customer Support SpecialistWe are looking for a highly skilled Customer Support Specialist to join our team at Emporium Human Capital.About the Role:This is an exciting opportunity for a motivated and customer-focused individual to work with clients in providing exceptional support. The successful candidate will be responsible for resolving...


  • Cape Town, Western Cape, South Africa HR Studio Ltd Full time

    Overview">We are seeking a dedicated and skilled Customer Support Specialist to join our team at HR Studio Ltd. This role is crucial in ensuring our users, tenants, and landlord clients receive unparalleled support and success in using our solutions.">Salary">The estimated salary for this position is $60,000 - $80,000 per annum, depending on experience.">Job...


  • Cape Town, Western Cape, South Africa Fempower Personnel Full time

    About UsFempower Personnel is a leading provider of customer support services, committed to delivering exceptional experiences for our clients and their customers.Job DescriptionWe are seeking a skilled Customer Support Specialist to join our team. This role involves providing top-notch customer service, resolving queries, and promoting our products to new...


  • Cape Town, Western Cape, South Africa xneelo Full time

    Job DescriptionXneelo is a web hosting company with a global presence, employing approximately 350 professionals across various teams in Cape Town, Johannesburg, Canada, Ukraine, India, and Malta. Our mission is to empower businesses by facilitating online interactions and transactions.We are seeking an experienced Customer Support Specialist to join our...


  • Cape Town, Western Cape, South Africa Black Pen Recruitment Full time

    Job OverviewWe are seeking a highly skilled and dedicated Global Customer Support Specialist to join our team. This role is ideal for individuals who are passionate about delivering exceptional customer experiences and possess excellent communication skills.


  • Cape Town, Western Cape, South Africa Mukuru Full time

    OverviewMukuru is a dynamic and growing company seeking a skilled Customer Support Specialist to join our team. This role plays a critical part in delivering exceptional customer experiences, ensuring customer satisfaction, and promoting loyalty to the Mukuru brand.


  • Cape Town, Western Cape, South Africa Time Personnel Full time

    We are seeking a highly skilled and experienced Multilingual Customer Support Specialist to join our team at Time Personnel. In this role, you will be responsible for delivering exceptional customer service to clients across the globe, requiring strong communication skills, attention to detail, and ability to work effectively in a fast-paced environment.


  • Cape Town, Western Cape, South Africa CA Support Full time

    Company OverviewCA Support is a leading provider of innovative solutions for project management and administration.">SalaryWe offer a competitive salary package, including an estimated $62,000 per year, to attract and retain top talent in the industry.


  • Cape Town, Western Cape, South Africa Ultra Personnel Full time

    The Customer Support Specialist position at Ultra Personnel is an exciting opportunity for individuals who thrive in a fast-paced environment and possess exceptional communication skills. This role requires a minimum of 3 years of experience in customer support, preferably in a medical setting with consignment stock management.Responsibilities...

  • Customer Support

    3 weeks ago


    Cape Town, Western Cape, South Africa HR Studio Ltd Full time

    HR Studio Ltd is hiring a Customer Support & Onboarding SpecialistWe are seeking an experienced professional to join our team in ensuring unparalleled support and success for our users, tenants, and landlord clients. This role is crucial in providing exceptional customer experiences and onboarding new tenants effectively.The Role:Customer Support: Provide...


  • Cape Town, Western Cape, South Africa Logicalis Full time

    Job DescriptionWe are seeking a skilled Customer Services Support Specialist to join our team at Logicalis. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers by handling first-level support requests, resolving technical issues, and escalating complex problems to our resolver teams.Key...


  • Cape Town, Western Cape, South Africa MindMatch Consulting Full time

    Are you passionate about delivering exceptional customer service and resolving technical issues? MindMatch Consulting is seeking a skilled Customer Service and IT Support Specialist to join our dynamic team.We are looking for an enthusiastic individual who can provide top-notch support to our customers, addressing their technical queries and concerns in a...


  • Cape Town, Western Cape, South Africa abc Full time

    Company Overviewabc is a dynamic organization dedicated to delivering exceptional customer experiences. We are seeking a highly skilled Customer Support Optimization Specialist to join our team and drive improvements in our Zendesk platform.About the RoleWe are looking for a proactive and self-motivated individual with a strong background in workflow...


  • Cape Town, Western Cape, South Africa CA Support Full time

    CA Support is seeking a Senior Quality Assurance Specialist to join our team. The ideal candidate will have experience in testing and verification of software applications.About CA SupportWe are a leading provider of technical support services. Our mission is to deliver exceptional service to our clients while continuously improving our processes.Job...


  • Cape Town, Western Cape, South Africa CA Support Full time

    Job Title: Accounting SpecialistWe are seeking an experienced Accounting Specialist to join our team at CA Support. This role is responsible for setting up and maintaining consignment accounts for our business operations abroad. The ideal candidate will have a strong background in accounting, with experience in consignment accounting, cost chains, and...


  • Cape Town, Western Cape, South Africa Neo Brokers (Pty) Ltd Full time

    About the Role:As a Customer Support Specialist at Neo Brokers (Pty) Ltd, you will play a vital role in providing exceptional customer service and support to our clients.About UsNeo Brokers (Pty) Ltd is a leading financial services provider dedicated to delivering innovative solutions to our clients. We are committed to excellence and strive to build...


  • Cape Town, Western Cape, South Africa Solarquest Full time

    **About Solarquest**: We are a leading company in the solar industry, committed to providing sustainable and innovative energy solutions. As we continue to expand, we are seeking a highly motivated and customer-oriented Customer Support Specialist.Salary: $55,000 - $70,000 per year (dependent on experience)About the Role: The Customer Support Specialist will...


  • Cape Town, Western Cape, South Africa RoomRaccoon Full time

    Customer Support Job DescriptionRoomRaccoon is seeking a skilled Customer Support Specialist to join our global team. As a Customer Support Specialist, you will play a crucial role in providing high-quality assistance and resolving client queries through excellent communication skills.Key responsibilities include:Supporting hoteliers by providing...


  • Cape Town, Western Cape, South Africa SupportYourApp Full time

    Are you passionate about delivering exceptional customer experiences in the tech trading industry?We're looking for a highly skilled Customer Support Specialist to join our team at SupportYourApp, a leading provider of support services for tech companies worldwide.As a Customer Support Specialist, you'll play a critical role in resolving customer inquiries...


  • Cape Town, Western Cape, South Africa Mukuru Full time

    About the RoleAs a Sales Support Specialist, you will be responsible for delivering exceptional customer service and support to our sales consultants across the Mukuru Group. This role is vital in ensuring that our service meets all Service Level Agreements (SLAs) and provides a seamless experience for our customers.Key ResponsibilitiesCustomer Support:...