Customer Support Specialist

2 weeks ago


Cape Town, Western Cape, South Africa Pure Placements Full time
Job Overview

We are seeking a skilled Customer Support Specialist to join our team at Pure Placements. As a key member of our support team, you will play a crucial role in delivering exceptional customer service and resolving technical issues.

About the Role

This is a remote position based in Cape Town, South Africa. You will work closely with our product development teams to troubleshoot software-related issues, provide top-tier customer support, and collaborate with cross-functional teams.

Key Responsibilities
  • Handle incoming customer requests by triaging, documenting, and ensuring timely resolution of issues.
  • Identify and reproduce technical issues for our product development teams, including occasional weekend on-call duties.
  • Act as a brand ambassador by providing considerate and personalized responses to customer inquiries.
  • Test new features, report bugs, and surface customer feedback to improve the product.
  • Maintain and enhance the customer support knowledge base by creating helpful documentation.
Requirements
  • Minimum of a Grade 12 (Matric) qualification.
  • Minimum of 2+ years of experience in customer support, ideally in a software or tech-focused role.
  • Fluent in English, with strong written and verbal communication skills.
  • Strong technical aptitude with the ability to troubleshoot software and hardware issues.
  • Problem-solving mindset with a focus on empathy, resourcefulness, and attention to detail.
What We Offer
  • Competitive salary of R27,000 per month.
  • Fully remote role, giving you the flexibility to work from the comfort of your home.
  • Be part of a supportive, diverse, and innovative team focused on enhancing global trade through AI-driven technology.


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