IT Support Specialist

18 hours ago


Cape Town, Western Cape, South Africa Numata Full time

At Numata, we're looking for a skilled IT Support Specialist to join our team. This is an exciting opportunity to provide top-notch technical support to our clients and be part of a dynamic company.

Job Description:

As an IT Support Specialist, you will be the first point of contact for clients, providing exceptional service and resolving issues in a timely manner. Your primary responsibilities will include:

  • Representing Numata's brand and delivering exceptional customer service.
  • Providing technical support via phone, email, or chat.
  • Logging and categorizing support requests in our ticketing system.
  • Resolving or escalating issues according to defined procedures.
  • Assisting with user account management.
Requirements:

To succeed in this role, you'll need:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 1-2 years of experience in IT support or a related field.
  • Strong communication and problem-solving skills.
  • Ability to work under pressure and manage multiple tasks simultaneously.
  • Familiarity with operating systems (Windows, macOS, Linux) and common software applications.
Salary and Benefits:

We offer a competitive salary package, including:

  • A basic salary of $50,000 per annum.
  • Medical insurance.
  • Funeral cover.
Why Join Us?

At Numata, we value our employees' growth and development. As an IT Support Specialist, you'll have opportunities to:

  • Improve your technical skills through training and professional certifications.
  • Work on diverse projects and challenges.
  • Contribute to the success of our clients and the company.


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