IT Support Specialist

7 days ago


Cape Town, Western Cape, South Africa Mindmatch Consulting Full time

At Mindmatch Consulting, we are seeking a highly skilled and motivated IT Support Specialist to join our dynamic team in Cape Town. This role offers an exciting opportunity for career growth and development.

Job Summary:

This position involves providing exceptional customer service, troubleshooting technical issues, and escalating problems to resolver teams as needed. As the first point of contact for our customers, you will play a vital role in ensuring that their needs are met with professionalism and efficiency.

About the Role:

As an IT Support Specialist, your primary responsibilities will include:

  • Providing technical assistance via phone and email to customers
  • Working collaboratively with a 24/7 team environment to resolve issues
  • Monitoring CCTV systems and responding to alerts in a timely manner
  • Triaging IT, telephony, and network issues, escalating them to resolver teams as necessary
  • Validating customer requests to ensure entitlement to service
  • Coordinating with other teams to escalate customer requirements effectively
  • Following defined processes to ensure effective resolution of customer queries
  • Offering professional advice and support to customers
  • Developing skills and expertise with the support of other team members

Requirements:

To be successful in this role, you will need:

  • Excellent verbal and written communication skills in English
  • Exceptional customer service skills
  • Knowledge of technology and IT terminology
  • Confident communication skills via email, telephone, and video calls
  • A desire to learn new products and technologies
  • A can-do attitude
  • The ability to prioritize and handle multiple tasks simultaneously

Benefits:

We offer a competitive salary, medical package, and opportunities for professional development and certifications. You will also enjoy a dynamic and supportive work environment with opportunities for career growth.

Salary Estimate:

We estimate the salary for this role to be around R250,000 - R350,000 per annum, depending on experience and qualifications.



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