Dialer Administrator/MIS Specialist
1 month ago
Job Title: Dialer Administrator/MIS Specialist
Job Description:
WNS Global Services is seeking a skilled Dialer Administrator/MIS Specialist to join our team. The ideal candidate will be responsible for day-to-day dialler administration, recommending, supporting and implementing departmental initiatives for operations to optimise contact and conversion rates.
Key Responsibilities:
- Support day-to-day dialler administration and deliver dialler efficiencies
- Analyse operational sales reports and performance data to identify trends, patterns, insights, and outliers within data
- Drive a repeatable analytic process, and consistently deliver best in class reporting to multiple business stakeholders
- Provide support for reporting as needed
- Analyse and develop reports on specific programs to help monitor and report on program level results, savings and performance metrics
Requirements:
- Matric/Grade 12 Certificate
- Proficient in MS Office (Excel – advanced)
- Minimum of 1 year dialler administrator experience
- Minimum of 1 year's experience in the interpretation of call centre analysis
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