Dialer Administrator/MIS Specialist

1 month ago


Newlands East, KwaZulu-Natal, South Africa WNS Global Services Full time

Job Title: Dialer Administrator/MIS Specialist

Job Description:

WNS Global Services is seeking a skilled Dialer Administrator/MIS Specialist to join our team. The ideal candidate will be responsible for day-to-day dialler administration, recommending, supporting and implementing departmental initiatives for operations to optimise contact and conversion rates.

Key Responsibilities:

  • Support day-to-day dialler administration and deliver dialler efficiencies
  • Analyse operational sales reports and performance data to identify trends, patterns, insights, and outliers within data
  • Drive a repeatable analytic process, and consistently deliver best in class reporting to multiple business stakeholders
  • Provide support for reporting as needed
  • Analyse and develop reports on specific programs to help monitor and report on program level results, savings and performance metrics

Requirements:

  • Matric/Grade 12 Certificate
  • Proficient in MS Office (Excel – advanced)
  • Minimum of 1 year dialler administrator experience
  • Minimum of 1 year's experience in the interpretation of call centre analysis


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