Dialer Operations Specialist

2 weeks ago


Newlands East, KwaZulu-Natal, South Africa WNS Global Services Full time
Job Overview

The Dialer Operations Specialist will be responsible for the day-to-day administration of our dialing system, ensuring optimal contact and conversion rates. This role will involve analyzing operational sales reports and performance data to identify trends, patterns, insights, and outliers within the data.

About You

We are looking for a skilled professional with a minimum of 1 year's experience in dialler administration and a strong background in MS Office, particularly Excel. Proficiency in SQL is highly desirable. You should have excellent critical and analytical thinking skills and be able to effectively communicate complex findings to internal stakeholders.

Key Responsibilities
  • Administer and maintain the dialing system, ensuring optimal performance and efficiency
  • Analyze operational sales reports and performance data to identify trends, patterns, and insights
  • Develop and deliver best-in-class reporting to multiple business stakeholders
  • Support reporting as needed, providing detailed analysis and recommendations for improvement
Requirements
  • Bachelor's degree or equivalent qualification
  • Minimum 1 year's experience in dialler administration
  • Proficient in MS Office, particularly Excel
  • SQL skills advantageous
  • Excellent critical and analytical thinking skills
  • Aptitude to effectively communicate complex findings to internal stakeholders
Estimated Salary Range:

R800,000 - R1,200,000 per annum



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