Expert Training and Customer Support Specialist

1 month ago


Somerset West, Western Cape, South Africa Emporium Human Capital Full time

Job Title: Expert Training and Customer Support Specialist

Job Summary:

We are seeking an Expert Training and Customer Support Specialist to join our team at Emporium Human Capital. As a key member of our customer support team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities:

  • Creating and managing training plans with customers
  • Reporting on training progress of all customers that is in training
  • Working directly with clients to effectively coordinate each training project to completion
  • Communicating process successes and failures to internal and external stakeholders to identify potential areas of improvement and action to ensure that the training plan stays on track
  • Providing system training to customers
  • Providing customer support, resolving customer queries, recommending solutions and guiding users through features and functionalities on the system
  • Assisting with preparing data and uploading on to the system for new customers

Requirements:

  • Training or consulting experience
  • Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
  • Proficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packages
  • Excel proficiency intermediate
  • Customer service / support experience will be advantageous


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