IT Support Specialist for Fresh Produce Industry

2 weeks ago


Somerset West, Western Cape, South Africa Datafin Recruitment Full time
Job Title: IT Support Specialist for Fresh Produce Industry

About Us: Our client, a renowned player in the fresh produce industry, is seeking an experienced Services Consultant to join their team. With a strong focus on delivering exceptional customer support and technical guidance, this role offers a unique opportunity to make a real impact.

Job Description:
As an IT Support Specialist, you will be responsible for providing expert technical guidance on system and workflow best practices. This includes assisting staff with troubleshooting client-specific logs, handling and escalating customer requests and complaints, and ensuring issues are resolved promptly while maintaining accurate records of customer interactions. Additionally, you will translate client requirements into specifications for the development team and document and maintain accurate support logs. Your primary goal will be to build confidence with clients by delivering high-quality service and supporting the team leader in ensuring timely follow-up of all inquiries.

Requirements:
  • 1 year's experience in IT and/or business
  • Background in the fruit industry (advantageous)

About You: We are looking for a highly skilled and dedicated professional with a strong inclination toward technology. Your intensive troubleshooting knowledge, effective workload prioritization, and accuracy under pressure will enable you to excel in this role. Teamwork and excellent communication skills are essential, as well as your ability to manage tasks and time effectively. If you are a self-motivated individual who is willing to go the extra mile for clients, we want to hear from you.

Salary: The estimated salary for this position is between $60,000 and $80,000 per annum, depending on experience and qualifications.

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