Proactive Customer Training Facilitator
1 week ago
Emporium Human Capital seeks a skilled and experienced Proactive Customer Training Facilitator to join our team.
The ideal candidate will have a strong background in training and customer support, with excellent communication and problem-solving skills.
Job Summary:
We are looking for a highly motivated and organized individual to create and manage training plans with customers, provide system training, and offer customer support.
About the Role:
- Create and manage comprehensive training plans that meet the unique needs of each customer.
- Provide expert system training to customers, ensuring they fully understand the system's features and functionalities.
- Deliver exceptional customer support, resolving queries, recommending solutions, and guiding users through the system.
- Collaborate with clients to effectively coordinate each training project from start to finish.
- Communicate project successes and areas for improvement to internal and external stakeholders, driving continuous process enhancement.
- Assist in preparing data and uploading it onto the system for new customers.
Requirements:
- Strong background in training or consulting, preferably with experience in accounting or bookkeeping.
- Excellent proficiency in Microsoft Office, including Word, Outlook, and PowerPoint, as well as intermediate Excel skills.
- Ability to work independently and collaboratively as part of a team.
- Excellent communication and problem-solving skills, with a focus on customer satisfaction.
What We Offer:
A competitive salary of R 22 500 per month, reflecting the region's living costs and industry standards.
This role is an exciting opportunity to grow with Emporium Human Capital, develop your skills, and make a meaningful impact in the field of customer training and support.
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