Proactive Customer Training Facilitator

1 month ago


Somerset West, Western Cape, South Africa Emporium Human Capital Full time

Emporium Human Capital seeks a skilled and experienced Proactive Customer Training Facilitator to join our team.

The ideal candidate will have a strong background in training and customer support, with excellent communication and problem-solving skills.

Job Summary:

We are looking for a highly motivated and organized individual to create and manage training plans with customers, provide system training, and offer customer support.

About the Role:

  • Create and manage comprehensive training plans that meet the unique needs of each customer.
  • Provide expert system training to customers, ensuring they fully understand the system's features and functionalities.
  • Deliver exceptional customer support, resolving queries, recommending solutions, and guiding users through the system.
  • Collaborate with clients to effectively coordinate each training project from start to finish.
  • Communicate project successes and areas for improvement to internal and external stakeholders, driving continuous process enhancement.
  • Assist in preparing data and uploading it onto the system for new customers.

Requirements:

  • Strong background in training or consulting, preferably with experience in accounting or bookkeeping.
  • Excellent proficiency in Microsoft Office, including Word, Outlook, and PowerPoint, as well as intermediate Excel skills.
  • Ability to work independently and collaboratively as part of a team.
  • Excellent communication and problem-solving skills, with a focus on customer satisfaction.

What We Offer:

A competitive salary of R 22 500 per month, reflecting the region's living costs and industry standards.

This role is an exciting opportunity to grow with Emporium Human Capital, develop your skills, and make a meaningful impact in the field of customer training and support.



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