Technical Support Specialist

3 weeks ago


Somerset West, Western Cape, South Africa Helderberg Personnel cc Full time

Helderberg Personnel cc is seeking a skilled Technical Support Specialist to join our team. With a strong focus on delivering exceptional customer experiences, this role requires a technical expert who can provide high-level support to clients.

Key Responsibilities
  • Provide professional and courteous assistance to customers via multiple channels (email, phone, live chat)
  • Troubleshoot and resolve complex issues related to our platform in a timely manner
  • Document and track customer inquiries and resolutions using our ticketing system
  • Collaborate with the development team to escalate critical issues and ensure seamless resolution
  • Identify opportunities to improve the customer experience and suggest innovative solutions
  • Stay up-to-date with the latest developments and features of our platform

Requirements

  • A tertiary qualification in Computer Science or a related field
  • A minimum of 2 years' experience in technical support, preferably in a SaaS environment
  • Strong knowledge of cloud computing and web-based applications
  • Excellent written and verbal communication skills
  • Ability to work independently and efficiently in a fast-paced environment
  • Familiarity with ticketing systems, particularly ConnectWise Manage
  • Proficiency in SQL and scripting

We offer a competitive salary package, including an estimated R120,000 - R150,000 per annum, depending on qualifications and experience. If you're a driven technical professional looking for a new challenge, we encourage you to apply.



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