Technical Support Specialist
3 weeks ago
Helderberg Personnel cc is seeking a skilled Technical Support Specialist to join our team. With a strong focus on delivering exceptional customer experiences, this role requires a technical expert who can provide high-level support to clients.
Key Responsibilities- Provide professional and courteous assistance to customers via multiple channels (email, phone, live chat)
- Troubleshoot and resolve complex issues related to our platform in a timely manner
- Document and track customer inquiries and resolutions using our ticketing system
- Collaborate with the development team to escalate critical issues and ensure seamless resolution
- Identify opportunities to improve the customer experience and suggest innovative solutions
- Stay up-to-date with the latest developments and features of our platform
Requirements
- A tertiary qualification in Computer Science or a related field
- A minimum of 2 years' experience in technical support, preferably in a SaaS environment
- Strong knowledge of cloud computing and web-based applications
- Excellent written and verbal communication skills
- Ability to work independently and efficiently in a fast-paced environment
- Familiarity with ticketing systems, particularly ConnectWise Manage
- Proficiency in SQL and scripting
We offer a competitive salary package, including an estimated R120,000 - R150,000 per annum, depending on qualifications and experience. If you're a driven technical professional looking for a new challenge, we encourage you to apply.
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