Customer Success Specialist

1 month ago


Somerset West, Western Cape, South Africa Emporium Human Capital Full time

Key Responsibilities:

  • Develop comprehensive training plans for customers, ensuring seamless implementation and execution
  • Monitor and report on customer training progress, identifying areas for improvement and implementing corrective actions
  • Collaborate closely with clients to effectively coordinate training projects, ensuring timely completion and successful outcomes
  • Communicate project successes and challenges to internal and external stakeholders, driving continuous improvement and process enhancements
  • Provide in-depth system training to customers, addressing their unique needs and requirements
  • Offer dedicated customer support, resolving queries, recommending solutions, and guiding users through system features and functionalities
  • Assist with data preparation and uploading for new customers, ensuring seamless onboarding

Requirements:

  • Previous experience in training, education, or consulting
  • Bachelor's Degree in Accounting or equivalent
  • Proficiency in Microsoft Office, including Word, Outlook, and PowerPoint
  • Intermediate Excel skills
  • Excellent customer service and support experience
  • Previous experience in the Property/Rental sector an advantage


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