Customer Success Specialist

2 months ago


Somerset West, Western Cape, South Africa Emporium Human Capital Full time

Job Summary

Emporium Human Capital is seeking a highly skilled Customer Success Consultant to join our team. As a key member of our client success team, you will be responsible for creating and managing training plans with customers, reporting on training progress, and working directly with clients to coordinate each training project to completion.

Key Responsibilities

  • Develop and implement training plans that meet customer needs and objectives
  • Provide system training to customers and assist with preparing data for new customers
  • Communicate process successes and failures to internal and external stakeholders to identify areas for improvement
  • Provide customer support, resolve queries, and recommend solutions to customers
  • Assist with preparing data and uploading it onto the system for new customers

Requirements

  • Bachelor's Degree in Accounting or at least 3 years of bookkeeping experience
  • Proficiency in Microsoft Word, Outlook, PowerPoint, and Accounting software packages
  • Excel proficiency intermediate
  • Customer service/support experience advantageous
  • Previous experience in the Property/Rental sector advantageous

About Emporium Human Capital

Emporium Human Capital is a leading provider of human capital solutions. We are committed to delivering exceptional service to our clients and are seeking a highly skilled Customer Success Consultant to join our team.



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