Customer Success Specialist

1 month ago


Somerset West, Western Cape, South Africa Emporium Human Capital Full time

We are seeking a Customer Success Specialist to drive and own the new client onboarding journey, develop and foster strong client relationships, and provide support on queries of existing clients.

Key Responsibilities:

  1. Drive and own the new client onboarding journey
  2. Develop and foster strong client relationships with ease to properly understand the clients business needs and ensure optimal adoption of our software
  3. Management of data migration from clients previous solution
  4. Online training sessions on our software
  5. Regular client usage audits and consultation sessions to optimally use our solutions
  6. Provide support on queries of existing clients, through providing advice, configuration and guidance where appropriate
  7. Handle and resolve customer requests and complaints
  8. Minimize customer churn by pro-active client consultations
  9. Improve customer experience through product support in product design and product development
  10. Provide guidance and support to clients to ensure that they have sufficient knowledge of the solution to make informed decisions

About Emporium Human Capital

We are a dynamic and innovative company that prides itself on delivering exceptional service to our clients. Our team is passionate about helping our clients succeed and grow, and we are looking for like-minded individuals to join our team.



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