Technology Infrastructure Manager

1 month ago


Somerset West, Western Cape, South Africa Helderberg Personnel cc Full time

About the Role

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As a Technology Infrastructure Manager at Helderberg Personnel cc, you will play a crucial role in ensuring the seamless operation of our systems and processes. Your expertise in CRM system management, cloud applications, and digital document workflows will enable us to deliver exceptional financial planning solutions to our clients.

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Responsibilities

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  • Oversee the management and enhancement of CRM systems and cloud applications to ensure optimal performance and alignment with organizational needs.">
  • Assist users with system-related inquiries, troubleshooting issues, and providing guidance on effective use of services and resources.">
  • Serve as the primary point of contact for the team, resolving complex cases effectively and efficiently.">
  • Develop and maintain technical documentation, guidelines, training manuals, and best practices for existing and forthcoming systems.">
  • Deliver ongoing training programs for employees on company systems, ensuring proficiency and up-to-date knowledge.">
  • Proactively stay updated on the latest developments and advancements for company and industry systems, incorporating AI and tech innovations to enhance operations.">
  • Maintain and improve the website to ensure seamless operation and integration of digital trends, focusing on user experience and engagement.">
  • Prepare detailed monthly reports for directors, including implementation, system management activities, and compliance adherence.">
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Requirements

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To succeed in this role, you will require:

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  • A Bachelor's degree or equivalent in Information Technology, Project Management, or a related field.">
  • Minimum 1-year experience in the Financial Services industry.">
  • Experience with CRM systems and working knowledge of integration and reporting practices.">
  • Proven ability to manage digital document workflows and electronic signature solutions.">
  • Extensive experience in automation and process optimization, utilizing online forms, document generation tools, and scripting.">
  • Working knowledge of web-based platforms and system customization.">
  • Strong analytical and problem-solving skills, with the ability to work in a team-oriented environment.">
  • A positive attitude, proactive approach, and strong relationships-building skills.">
  • Detail-oriented, high standard of excellence, and ability to multitask projects.">
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What We Offer

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We offer a competitive salary of R700,000 - R900,000 per annum, depending on experience, and a dynamic work environment that values innovation and collaboration. If you have the passion and expertise to drive technology infrastructure management, we encourage you to apply.



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