IT Service Delivery Professional
3 days ago
We are seeking a skilled Technical Support Engineer to join our team at Recru-it. As a Technical Support Engineer, you will be responsible for providing top-notch technical support to our clients, resolving issues efficiently, and ensuring customer satisfaction. In this role, you will have the opportunity to work on a wide range of technical tasks, from troubleshooting and repairing hardware and software to setting up new systems and equipment.
To succeed in this position, you will need to have excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team. You should be proficient in using various software applications, including Microsoft Office and specialized technical tools. Additionally, you should have a solid understanding of networking principles, network architecture, and security best practices.
Key Responsibilities:
- Provide technical support to clients via phone, email, or in-person visits.
- Troubleshoot and resolve technical issues with hardware, software, and network equipment.
- Install and configure new systems, equipment, and software.
- Maintain accurate records of client interactions and issue resolutions.
Requirements:
- Bachelor's degree in Computer Science or related field.
- 2+ years of experience in technical support or a related field.
- Proficiency in Microsoft Office and specialized technical tools.
- Excellent communication and problem-solving skills.
Estimated Salary Range: R240,000 - R340,000 per annum
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