Expert Service Delivery Strategist
1 month ago
We are seeking a highly skilled Expert Service Delivery Strategist to join our team. As an Expert Service Delivery Strategist, you will be accountable for Service Management and take responsibility for the delivery of services to one or more of NTT Data's clients.
Key Responsibilities- Establish good client relationships and drive productive engagements with clients;
- Ensure that services are delivered according to agreed client expectations, Service Level Agreements (SLA) and contractual obligations;
- Manage escalations and lead service improvements to resolution satisfactory for the client and NTT Data management;
- Facilitate the delivery of service through effective understanding and engagement with internal organization;
- Develop and maintain service excellence by demonstrating strong leadership qualities that support a strategic development approach to client engagement and operational delivery.
- Business Relationship Management;
- Basic Contract, Financial and Project Management;
- Human Resource Management;
- Proven track record as a Service Delivery Specialist / Specialist;
- Very good knowledge and understanding of an ISP business and service offerings;
- Working knowledge of ITSM systems, MS Office and collaboration toolsets and Power BI;
- Presentation Skills;
- Higher Education Diploma or equivalent;
- At least 1 years' experience in Service Management;
- ITIL or SIAM Certification will be advantages.
The estimated salary for this position is $120,000 - $150,000 per year, depending on location and experience.
About NTT DATANTT DATA is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.
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