Technical Director: IT Service Delivery
1 month ago
Job Summary
We are seeking a skilled and experienced Technical Director to lead our IT Service Delivery team. The successful candidate will be responsible for providing technical expertise and guidance to ensure the delivery of high-quality IT services to our clients.
About Us
Baraka IT Solutions (Pty) Ltd is a leading provider of IT services, dedicated to delivering innovative solutions that meet the evolving needs of our clients.
Salary Information
The estimated salary for this role is R1,200,000 - R1,500,000 per annum, depending on experience and qualifications.
Key Responsibilities
The Technical Director will be responsible for:
- Leading the IT Service Delivery team to achieve exceptional results and exceed client expectations;
- Developing and implementing strategies to improve IT service delivery and customer satisfaction;
- Providing technical guidance and support to ensure effective resolution of IT issues;
- Collaborating with cross-functional teams to identify opportunities for process improvement and innovation;
- Maintaining up-to-date knowledge of industry trends and emerging technologies to inform strategic decisions.
Required Skills and Qualifications
To be successful in this role, you will need:
- A minimum of 8 years' experience in IT service management, preferably in a leadership role;
- Proven track record of success in leading teams and driving business growth;
- Strong technical expertise in ITIL Best Practice Certification;
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders;
- Ability to work effectively in a fast-paced environment and adapt to changing priorities;
- NQF Level 7 qualification in IT or related field, or equivalent experience.
Preferred Qualifications
The following qualifications would be an advantage:
- Postgraduate qualification in IT or related field;
- Certifications in leadership and management;
- Experience in vendor management and technology change deployment.
How to Apply
If you are a motivated and experienced IT professional looking for a challenging opportunity, please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications.
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