Technical Director: IT Service Delivery

4 days ago


Johannesburg, Gauteng, South Africa Baraka IT Solutions (Pty) Ltd Full time

Job Summary

We are seeking a skilled and experienced Technical Director to lead our IT Service Delivery team. The successful candidate will be responsible for providing technical expertise and guidance to ensure the delivery of high-quality IT services to our clients.

About Us

Baraka IT Solutions (Pty) Ltd is a leading provider of IT services, dedicated to delivering innovative solutions that meet the evolving needs of our clients.

Salary Information

The estimated salary for this role is R1,200,000 - R1,500,000 per annum, depending on experience and qualifications.

Key Responsibilities

The Technical Director will be responsible for:

  • Leading the IT Service Delivery team to achieve exceptional results and exceed client expectations;
  • Developing and implementing strategies to improve IT service delivery and customer satisfaction;
  • Providing technical guidance and support to ensure effective resolution of IT issues;
  • Collaborating with cross-functional teams to identify opportunities for process improvement and innovation;
  • Maintaining up-to-date knowledge of industry trends and emerging technologies to inform strategic decisions.

Required Skills and Qualifications

To be successful in this role, you will need:

  • A minimum of 8 years' experience in IT service management, preferably in a leadership role;
  • Proven track record of success in leading teams and driving business growth;
  • Strong technical expertise in ITIL Best Practice Certification;
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and stakeholders;
  • Ability to work effectively in a fast-paced environment and adapt to changing priorities;
  • NQF Level 7 qualification in IT or related field, or equivalent experience.

Preferred Qualifications

The following qualifications would be an advantage:

  • Postgraduate qualification in IT or related field;
  • Certifications in leadership and management;
  • Experience in vendor management and technology change deployment.

How to Apply

If you are a motivated and experienced IT professional looking for a challenging opportunity, please submit your application, including your resume and a cover letter outlining your relevant experience and qualifications.



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