Operational Service Delivery Specialist

7 days ago


Johannesburg, Gauteng, South Africa Liberty Group South Africa Full time
Job Description

We are seeking a highly skilled Operational Service Delivery Specialist to join our team at Liberty Group South Africa.

About the Role

This is an exciting opportunity for a results-driven professional to deliver exceptional service to clients and stakeholders in Gauteng, Johannesburg.

The successful candidate will be responsible for utilising various software packages to produce correspondence and documents, maintaining associated records, spreadsheets, and databases.

Key Responsibilities:

  • Service Delivery: Resolve client queries, escalate problematic queries, and deliver on service level agreements that meet or exceed client expectations.
  • Operational Efficiency: Identify problems, apply known solutions, and escalate more difficult problems to ensure prompt and effective resolution.
  • Communication: Build and maintain contact with customers to promote organisational products and services, and execute activities to ensure customer service delivery meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.
Requirements

To be considered for this role, you will require:

  • A Higher Certificate or Advanced National (Vocational) Certificate in Office Administration or related field.
  • 1-2 years of experience in a similar environment, preferably in administrative or management roles.
What We Offer

We offer a competitive salary range of R250,000 - R350,000 per annum, depending on experience.

Our company culture values innovation, collaboration, and excellence, and we strive to create a work environment that is inclusive, diverse, and supportive.



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