Service Delivery Expert

2 weeks ago


Johannesburg, Gauteng, South Africa NTT Full time

Role Overview

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NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.

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The Service Delivery Expert will be accountable for Service Management, focusing on ISP service delivery and requiring working knowledge of typical ISP services or technical background. The role takes responsibility for the delivery of services to one or more of NTT Data's clients, including services from various NTT Data Go-to-Markets (Service Divisions) or focused on the offerings from a specific Go to Market.

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About You

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  • You have a proven track record as a Service Delivery Specialist/Specialist, with very good knowledge and understanding of an ISP business and service offerings.\Component
  • You possess excellent communication skills, natural leadership qualities, and systems thinking ability. You set an example to the delivery team in terms of client focus and service orientation, and you are expected to be an ambassador for client satisfaction.\Component
  • You continuously identify mechanisms for improved service delivery and manage adoption of improvements within teams.\Component
  • You have basic contract, financial, and project management skills, human resource management, and presentation skills.\Component
  • You have working knowledge of ITSM systems, MS Office, collaboration toolsets, and Power BI.\Component
  • You hold a Higher Education Diploma or equivalent, with at least 1 year's experience in Service Management. ITIL or SIAM Certification is advantageous.\Component
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Job Responsibilities

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  2. Client Satisfaction: Ensure client satisfaction by establishing good client relationships, driving productive engagements, and delivering services according to agreed client expectations, Service Level Agreements (SLAs), and contractual obligations.\Component
  3. Facilitate Service Delivery: Establish a way of work to effectively oversee the service for clients and areas of responsibility through effective understanding and engagement with the internal organization.\Component
  4. Develop and Maintain Service Excellence: Ensure that a culture of service excellence is developed and maintained by the delivery team and the Service Delivery Specialist.\Component
  5. Risk Management: Identify risks to delivery and drive the implementation of appropriate solutions to reduce the likelihood of escalations and/or delivery impact to the client.\Component
  6. Sales Support: Use close relationships with clients to assist the Sales organization in identifying opportunities to up-sell services and track other opportunities that may emerge.\Component
  7. Internal Stakeholder Engagement: Build effective working relationships with senior internal stakeholders involved in the account or portfolio of accounts.\Component
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Estimated Salary: $65,000 - $80,000 per annum, depending on location and experience. This figure reflects industry standards and compensation packages tailored to attract top talent in the field.

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Location: Flexible hybrid working arrangements across major cities. Our diverse workforce allows us to accommodate varying preferences while maintaining seamless communication and collaboration.

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Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. Join our growing global team and accelerate your career with us.



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