IT Service Delivery Coordinator

3 weeks ago


Johannesburg, Gauteng, South Africa IT Naledi Solutions Full time

Job Overview:

We are seeking a highly skilled IT Service Delivery Coordinator to join our team at IT Naledi Solutions. The successful candidate will be responsible for managing and tracking reported faults, dispatching technicians, and ensuring all documentation is filled.

Key Responsibilities:

  • Log all customers reported faults on the system.
  • Manage and track the reported fault.
  • Dispatch the Technicians to attend to the reported fault
  • Capture the reported fault progress status on the system
  • Update both internal and external customers wrt fault logged
  • Ensure you receive all Job Cards back from technicians
  • Process all Job Cards on the system
  • Ensure all documentation is filled

Core Competencies:

  • Excellent written and verbal Skills
  • Positive attitude
  • Excellent organisation skills
  • Excellent analytical and problem-solving skills
  • An ability to work to tight deadlines and within constraints
  • Good Listening skills
  • Ethical
  • Team player
  • Ability to perform under pressure
  • Able to work independently
  • An understanding of the service delivery environment and stakeholder interests
  • Good communication skills
  • Attention to detail
  • Reliable and able to produce a high quality of work

How to Apply:

Please email your CV and a motivational letter to us.



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