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Loyalty and Engagement Director

1 week ago

Centurion, Gauteng, South Africa Sabenza IT Recruitment Full time
About This Opportunity

This is an exciting opportunity to join our team as a Loyalty and Engagement Director. As a key member of our client's success, you will be responsible for developing and executing customer retention strategies to drive business growth.

Key Responsibilities:

  • Develop and execute customer retention plans to minimize churn and maximize loyalty.
  • Conduct market research and analysis to identify trends and opportunities.
  • Collaborate with cross-functional teams to ensure seamless execution of retention strategies.
  • Design and implement effective communication plans to engage customers across multiple channels.
  • Utilize data analytics to measure campaign performance and optimize communication strategies.
  • Lead and manage a team of customer retention specialists.
  • Mentor and develop team members to achieve their full potential.
  • Manage agency/vendor relationships to ensure effective execution of retention initiatives.
  • Budget management to maximize ROI on retention initiatives.

As a seasoned professional in customer retention, you will bring valuable expertise to our team and contribute to the company's growth and success.