Ops Spec: Sales Account Management
6 days ago
Structure, Grade & Reporting Job grade/level S6 Business Unit CSO Department Mid-Market Position reports to Manager: DBAM Span of Control 0 Level of Engagement Interact with similar levels, Senior Management and various stakeholders within and outside BCX
Core Description
Responsible to carry out sales and customers services activities of allocated portfolio of customers. Proactive calling of customers to build loyalty and improve affinity towards BCX. Ensure effective management of portfolio of allocated customers and ensure planned regular contact with the customers. Adhere to planned calling cycles to ensure effective coverage of all customers. Meet and exceed set revenue targets by cross selling and upselling of products and services in focus to the portfolio of customers. Ensure improvement of customers’ experience, CLM and Net Promoter Score in line with agreed business plans. Maximize relationship building opportunities with customers and improve the image of the segment and that of BCX. Key Deliverables / Primary Functions Formulate & implement a strategic plan that accounts for current and future market forces and movements. This must include operational milestones that drive the company to achieve its strategic objectives. Provide thought leadership and embed a culture of innovation through leveraging intellectual property and facilitate strategic innovation within the sales environment Establish and enhance relationships with strategic customers and partners, with the aim of creating market dominance. Ensure a customer and sales orientated mind-set is implemented. Drive customer experience improvement. Responsible for the management and effectiveness of all processes, including the identification and mitigation of strategic risk. Develop and manage the annual budget and forecasts within strategic guidelines, directing and coordinating activities to achieve revenue achievement and cost containment targets Establish and foster a culture of performance excellence, employee engagement and transformation.
Functional Skills
Financial Management
Risk Management
Strategic Planning
Business Development
Leadership Behavioural Competencies 1. Job Match Rating 2. Delivering Results 3. Meeting customer expectations 4. Decision Making 5. Handling Pressure 6. Communication and Impact Qualifications NQF 6: 3 year Degree/ Diploma/ National Diploma in Marketing/Sales OR NQF 4: Grade 12 Experience
5 Years relevant experience preferably in high pressure sales/ Call Centre environment. Sales/Marketing will be an advantage
Selling and Customer relationship management experience
If highest qualification Gr 12 then 7 years experience preferably in high pressure sales/Call centre. Certifications / Professional Registration None Special Requirements/ Employment Condition Valid Drivers license Work Characteristics Office Based position Non-Billable
-
Ops Spec: Service Delivery
2 months ago
Centurion, South Africa BCXP Full time**Ops Spec**: Service Delivery (Temp) Business Unit Operate Department Service Delivery Job grade S6 Core Description The Ops Specialist in Service Management is responsible for overseeing and optimizing the delivery of services within the allocated customers. This role primarily involves desk-based activities, but not limited to, including monitoring...
-
Ops Spec: Sales Support
5 days ago
Centurion, South Africa BCXP Full timeStructure, Grade & Reporting Job grade/level S6 Business Unit Converged Communications Department Business Development Position reports to Ops Manager: Sales Support Span of Control 0 Core Description Handles non-selling processes and tasks inherent in the sales process to ensure that customer requirements and expectations are met. Provides assistance to the...
-
Ops Spec: Sales Support
7 months ago
Centurion, South Africa BCXP Full timeBusiness Unit, Department, Reporting Job grade/level S6 Business Unit CSO Department Commercial Position reports to Ops Managaer: Sales Support Span of Control 5 - 10 Core Description Handles non-selling processes and tasks inherent in the sales process to ensure that customer requirements and expectations are met. Provides assistance to the Sales teams to...
-
Ops Spec: Service Management
3 months ago
Centurion, South Africa BCXP Full time**Ops Spec**: Service Delivery Business Unit Operate Department Service Delivery - Philip Job grade S6 Core Description The Ops Specialist in Service Management is responsible for overseeing and optimizing the delivery of services within the allocated customers. This role primarily involves desk-based activities, but not limited to, including monitoring...
-
Ops Spec: Service Management
3 months ago
Centurion, South Africa BCXP Full time**Ops Spec**: Service Delivery Business Unit Operate Department Service Delivery - Gary Job grade S6 Core Description The Ops Specialist in Service Management is responsible for overseeing and optimizing the delivery of services within the allocated customers. This role primarily involves desk-based activities, but not limited to, including monitoring...
-
Ops Spec: Proposal Centre
7 months ago
Centurion, South Africa BCXP Full timeBusiness Unit, Department, Reporting Job grade/level S6 Business Unit CSO Department Commercial Position reports to Ops Specialist: Proposal Centre (Lead) Span of Control N/A Level of Engagement Interacts with various stakeholders within BCX, both on manageament and operational levels Core Description To partner with the sales force to co-ordinate, manage...
-
Ops Spec: Bu Accounting
7 months ago
Centurion, South Africa BCXP Full timeBusiness Unit, Department, Reporting Business Unit Finance Division Finance Reports To Snr Manager: Finance Business Partner Span of Control 0 Core Description To coordinate the budgeting process, prepare and monitor the actual vs. budget. Co-ordinate and consolidate information for all statutory reporting. Provide input into the analysis of financial...
-
Ops Spec: Service Delivery
3 months ago
Centurion, South Africa BCXP Full time**Ops Spec**: Service Delivery Business Unit Operate Department Service Delivery - Wayne Job grade S6 Core Description The Ops Specialist in Service Management is responsible for overseeing and optimizing the delivery of services within the allocated customers. This role primarily involves desk-based activities, but not limited to, including monitoring...
-
Ops Spec: Service Delivery
3 months ago
Centurion, South Africa BCXP Full time**Ops Spec**: Service Delivery Business Unit Operate Department Service Delivery - (Kennedy) Job grade S6 Core Description The Ops Specialist in Service Management is responsible for overseeing and optimizing the delivery of services within the allocated customers. This role primarily involves desk-based activities, but not limited to, including monitoring...
-
Spec: Sales Account Management
7 months ago
Centurion, South Africa BCXP Full timeBusiness unit, Department, Reporting Business Unit CSO Department FSI / Retail & CPG / MIH / Public Sector / Coastal / Corporate Gauteng Reports to Executive / ME Sales Account Management Job Grade/Level S5 Core Description Responsible for the management of the full sales cycle for defined vertical and customer base. Accountable to achieve or exceed the full...
-
Spec: Sales Account Management
3 months ago
Centurion, South Africa BCXP Full timeBusiness unit, Department, Reporting Business Unit CCO Department FSI / Retail & CPG / MIH / Public Sector / Coastal / Corporate Gauteng Reports to Executive / ME Sales Account Management Job Grade/Level S5 Core Description Responsible for the management of the full sales cycle for defined vertical and customer base. Accountable to achieve or exceed the full...
-
Spec: Sales Account Management
7 months ago
Centurion, South Africa BCXP Full timeBusiness Unit, Department, Reporting Job grade/level S5 Business Unit CSO Department Public Sector, Diversified & Telkom, Retail & CPG, Coastal, Inland, Mid-Market and Financial Services Position reports to Executive: Sales Account Management/ Integrated Account Directors Span of Control 0 Core Description Responsible for the management of the full sales...
-
Snr Spec: Sales Account Management
7 months ago
Centurion, South Africa BCXP Full timeBusiness unit, Department, Reporting Business Unit CSO Department Public Sector and Financial Services Reports To **Managing Executive**: **Financial Services or ME**: Public Sector Grade S4 Core Description To be responsible for the management of the full sales cycle for the defined vertical and customer base of Financial Services or SOE/ Government...
-
Ops Spec: Data Insights and Process Automation
3 months ago
Centurion, South Africa BCXP Full time**Ops Specialist**: Data Insights and Process Automation Business Unit Operate Department Business Performance Job grade/level S6 Reports To Snr Specialist: Pricing & Profitability Core Description The Ops Specialist for Data Insights and Process Automation is responsible for supporting the effective operational management and deployment of data-driven...
-
Spec: Sales Account Management
3 days ago
Centurion, South Africa BCXP Full timeBusiness unit, Department, Reporting Business Unit CSO Department FSI / Retail & CPG / MIH / Public Sector / Coastal / Corporate Gauteng Reports to Executive / ME Sales Account Management Job Grade/Level S5 Core Description Responsible for the management of the full sales cycle for defined vertical and customer base. Accountable to achieve or exceed the full...
-
Ops Spec: Service Delivery Temp
4 hours ago
Centurion, South Africa BCXP Full timeBusiness unit, Department, Reporting Business Unit Operate Department Service Delivery Job grade S6 Core Description The Ops Specialist in Service Management is responsible for overseeing and optimizing the delivery of services within the allocated customers. This role primarily involves desk-based activities, but not limited to, including monitoring service...
-
Ops Spec: IT Billing Support
1 week ago
Centurion, South Africa BCXP Full timeStructure, Grade & Reporting Job grade/level S6 Business Unit Digital Platform Services Department Payroll Solutions Position reports to Executive: Strategic Solutions (HR & Payroll) Span of Control 0 Core Description Supporting BCX Payroll Solutions by preparing gathering and capturing all the invoicing information for solutions at an advanced level in...
-
Ops Spec: Client Engagement
3 days ago
Centurion, South Africa BCXP Full timeBusiness unit, Department, Reporting Business Unit Cloud Platform Solutions Department Service Management - CFC Position reports to Manager Job grade S6 Core Description To work closely with the sales team to support the sale of CFC services to clients with product pricing and schedules of work, as well as guiding the sales team through all the capabilities...
-
Ops Spec: Reward
3 days ago
Centurion, South Africa BCXP Full timeBusiness unit, Department, Reporting Business Unit Human Resource Department Reward and Performance Reports To **Executive**: Reward Grade S6 Core Description To develop, support and maintain the BCX Total Reward strategy and associated governance, aligned to BCX Reward policies and processes. Key Deliverables / Primary Functions - Contribute to the...
-
Ops Spec: Opportunity and Knowledge Man
2 days ago
Centurion, South Africa BCXP Full timeBusiness unit, Department, Reporting **Business Unit**: CSO **Department**: Commercial **Reports to**: Senior Manager: Revenue Validation and Reporting Core Description Maintain and audit Salesforce opportunities to a billed produced status according to the Sales Policy and audit rules, to ensure accurate Sales employee commissions, financial, sales...
