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Technical Support Specialist
2 months ago
Job Summary
iOCO Infrastructure Services is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring their IT infrastructure runs smoothly and efficiently.
Key Responsibilities
- Provide onsite and remote user support to clients, ensuring timely and effective resolution of technical issues.
- Perform general maintenance tasks on office and boardroom equipment, ensuring optimal performance and reliability.
- Offer VIP user support, providing personalized assistance to high-priority clients.
- Diagnose and troubleshoot hardware issues, identifying and resolving problems quickly and efficiently.
- Reload machines and perform network support tasks, ensuring seamless connectivity and data transfer.
Requirements
- 5+ years of practical experience in IT service delivery, desktop support, and generalist roles.
- Basic server support skills, with the ability to troubleshoot and resolve complex issues.
Qualifications
- Grade 12 or equivalent qualification.
- A+ and N+ certifications.
- MCSA/MCSE or international equivalent qualification.
- ITIL Foundation certification.
Additional Information
- Contract position for 12 months.
- Location: Midrand.
- Work environment: Onsite (open plan office).
- Travel: Own vehicle essential.