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Technical Support Specialist

2 months ago


Midrand, Gauteng, South Africa IOCO Full time

Job Summary

iOCO Infrastructure Services is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients, ensuring their IT infrastructure runs smoothly and efficiently.

Key Responsibilities

  • Provide onsite and remote user support to clients, ensuring timely and effective resolution of technical issues.
  • Perform general maintenance tasks on office and boardroom equipment, ensuring optimal performance and reliability.
  • Offer VIP user support, providing personalized assistance to high-priority clients.
  • Diagnose and troubleshoot hardware issues, identifying and resolving problems quickly and efficiently.
  • Reload machines and perform network support tasks, ensuring seamless connectivity and data transfer.

Requirements

  • 5+ years of practical experience in IT service delivery, desktop support, and generalist roles.
  • Basic server support skills, with the ability to troubleshoot and resolve complex issues.

Qualifications

  • Grade 12 or equivalent qualification.
  • A+ and N+ certifications.
  • MCSA/MCSE or international equivalent qualification.
  • ITIL Foundation certification.

Additional Information

  • Contract position for 12 months.
  • Location: Midrand.
  • Work environment: Onsite (open plan office).
  • Travel: Own vehicle essential.