Technical Sales Support Specialist
1 month ago
We are seeking a highly organized and detail-oriented Technical Sales Support Officer to join our dynamic team of engineers and technicians at C3R. As a key member of our sales team, you will play a crucial role in supporting our technical sales teams and ensuring seamless order processing, documentation, and customer interactions.
Key Responsibilities:- Sales Administration: Assist the sales team with order processing, documentation, quotations, and sales reports.
- Customer Interaction: Respond to customer inquiries, provide product information, and follow up on quotes and orders.
- Technical Support: Assist in preparing technical proposals and learning key details about our product range to support the sales process.
- CRM Management: Maintain and update customer records in the CRM system, tracking interactions and order history.
- Team Coordination: Liaise with internal departments (engineering, production, logistics) to ensure smooth processing and fulfillment of orders.
- Sales Reporting: Compile regular sales reports and assist in market research to help identify sales trends and opportunities.
- Experience: At least 5 years of experience in a technical or industrial environment, preferably in sales support or a similar role.
- Communication Skills: Strong ability to interact professionally with customers and internal teams, offering clear, concise, and timely communication.
- Organizational Skills: High attention to detail with the ability to manage multiple tasks and deadlines simultaneously.
- Technical Aptitude: Comfortable working with technical products and able to quickly learn about our heavy equipment product range.
- Customer-Focused: A proactive approach to customer service, ensuring customer satisfaction through prompt support and problem-solving.
- Team Player: Ability to work collaboratively with the sales team and other departments.
- Competitive Salary and Benefits: We offer a competitive salary and benefits package to attract and retain top talent.
- Opportunities for Growth: We are committed to providing opportunities for growth and professional development to help you achieve your career goals.
- Dynamic Work Environment: Our dynamic work environment is designed to foster collaboration, innovation, and success.
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