Technical Sales Support Specialist

2 weeks ago

Midrand, Gauteng, South Africa C3 Resources Full time

Role Overview: As a Technical Sales Support Officer, you will play a crucial role in assisting the sales team with order processing, documentation, quotations, and sales reports. This position requires strong communication skills, organizational abilities, and technical aptitude.

Key Responsibilities:

  • Sales Administration: Assist the sales team with order processing, documentation, quotations, and sales reports.
  • Customer Interaction: Respond to customer inquiries, provide product information, and follow up on quotes and orders.
  • Technical Support: Prepare technical proposals and learn key details about our product range to support the sales process.
  • CRM Management: Maintain and update customer records in the CRM system, tracking interactions and order history.
  • Team Coordination: Liaise with internal departments (engineering, production, logistics) to ensure smooth processing and fulfillment of orders.
  • Sales Reporting: Compile regular sales reports and assist in market research to help identify sales trends and opportunities.

Key Competencies:

  • Experience in Sales Support: Previous experience, at least 5 years, in a technical or industrial environment is highly preferred.
  • Strong Communication Skills: Ability to interact professionally with both customers and internal teams, offering clear, concise, and timely communication.
  • Organizational Skills: High attention to detail with the ability to manage multiple tasks and deadlines simultaneously.
  • Technical Aptitude: Comfortable working with technical products, and the ability to quickly learn about our heavy equipment product range.
  • Customer-Focused: A proactive approach to customer service, ensuring customer satisfaction through prompt support and problem-solving.
  • Team Player: Ability to work collaboratively with the sales team and other departments.

Qualifications:

  • Related Qualifications: Any relevant qualifications will be considered an advantage. Please include in your application.
  • Minimum Experience: A minimum of 5 years experience in a similar sales support or administrative role.
  • Industry Knowledge: Familiarity with the heavy equipment or manufacturing industry is essential.

What We Offer:

  • Competitive Remuneration: Competitive salary and benefits.
  • Professional Development: Opportunities for growth and professional development.
  • Dynamic Work Environment: A supportive and dynamic work environment.

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