Technical Sales Support Specialist
7 days ago
Role Overview: As a Technical Sales Support Officer, you will play a crucial role in assisting the sales team with order processing, documentation, quotations, and sales reports. This position requires strong communication skills, organizational abilities, and technical aptitude.
Key Responsibilities:
- Sales Administration: Assist the sales team with order processing, documentation, quotations, and sales reports.
- Customer Interaction: Respond to customer inquiries, provide product information, and follow up on quotes and orders.
- Technical Support: Prepare technical proposals and learn key details about our product range to support the sales process.
- CRM Management: Maintain and update customer records in the CRM system, tracking interactions and order history.
- Team Coordination: Liaise with internal departments (engineering, production, logistics) to ensure smooth processing and fulfillment of orders.
- Sales Reporting: Compile regular sales reports and assist in market research to help identify sales trends and opportunities.
Key Competencies:
- Experience in Sales Support: Previous experience, at least 5 years, in a technical or industrial environment is highly preferred.
- Strong Communication Skills: Ability to interact professionally with both customers and internal teams, offering clear, concise, and timely communication.
- Organizational Skills: High attention to detail with the ability to manage multiple tasks and deadlines simultaneously.
- Technical Aptitude: Comfortable working with technical products, and the ability to quickly learn about our heavy equipment product range.
- Customer-Focused: A proactive approach to customer service, ensuring customer satisfaction through prompt support and problem-solving.
- Team Player: Ability to work collaboratively with the sales team and other departments.
Qualifications:
- Related Qualifications: Any relevant qualifications will be considered an advantage. Please include in your application.
- Minimum Experience: A minimum of 5 years experience in a similar sales support or administrative role.
- Industry Knowledge: Familiarity with the heavy equipment or manufacturing industry is essential.
What We Offer:
- Competitive Remuneration: Competitive salary and benefits.
- Professional Development: Opportunities for growth and professional development.
- Dynamic Work Environment: A supportive and dynamic work environment.
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