Technical Support Analyst

7 days ago


Midrand, Gauteng, South Africa Optimal Growth Technologies Full time
["System Support:
Collaborate with stakeholders to provide technical assistance and troubleshooting for various systems, including financial systems such as NetSuite, Workday, and other systems ensuring uninterrupted operations for the business.

Process Optimization:
Work with stakeholders, IT, and vendor support to identify and implement technical solutions that improve efficiency.

Access Provisioning:
Work with application owners and management to follow proper processes to grant user access, and maintain documentation for compliance leveraging ServiceNow.

Compliance & Reporting:
Assist with system audits and provide samples, reports, and other documentation in a timely manner, as requested for audit.

Cross-Functional Collaboration:
Serve as the IT liaison for financial system upgrades and improvements, collaborating with cross-functional teams to implement solutions that align with business goals.

System Errors & Troubleshooting:
Monitor and support the performance of systems, resolving technical issues to ensure uninterrupted workflow for the business.

Audit & SOX Compliance Support:
Assist in system audits, ensuring systems comply with SOX regulations and other internal controls.

General IT Support:
Provide ad-hoc support to the finance and HR departments, helping with system issues, system integrations, user training, and ongoing technical enhancements.

Qualifications:
Required experience supporting financial and HRIS software applications, or similar systems; solid understanding of SOX compliance and experience working within regulated environments; strong analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues; proficiency in Excel and other data analysis tools for troubleshooting and reporting.

Skills:
Detail-oriented with a keen eye for accuracy; strong problem-solving skills and the ability to manage multiple priorities; excellent interpersonal skills for effective vendor and internal communication; adaptive and proactive in resolving issues and implementing process improvements."]

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