Senior Operations Manager

2 days ago


Johannesburg, Gauteng, South Africa Isilumko Staffing (JHB) Full time
Job Description

As a Senior Operations Manager for our South African Contact Centre, you will be responsible for managing the daily operations of the team, ensuring adherence to corporate service standards and maximizing sales opportunities.

The role involves monitoring performance through bookings, phone reports, and monthly Key Performance Assessments, providing coaching and counselling as needed. You will also manage reception duties, track and measure overall productivity and efficiency, and ensure that global corporate standard service levels are met.

Key Responsibilities
  • Establish and maintain strong relationships with internal stakeholders and partners to drive business opportunities and maximize sales potential.
  • Maintain high levels of performance within the department, ensuring excellent customer service through monitoring, training, and regular company updates.
  • Review management information and make suggestions for improvements within the Contact Centre.
  • Lead and develop the team to ensure consistency in performance, stability, and succession planning.
  • Coordinate reward and incentive schemes.

Salary: R550,000 per annum (dependent on experience).



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