Contact Centre Manager Professional

3 weeks ago


Johannesburg, Gauteng, South Africa iSON Xperiences Full time
Job Summary:

We are looking for an experienced Contact Centre Manager Professional to join our team at iSON Xperiences in Randburg. In this role, you will lead a high-performing team to deliver exceptional customer experiences and drive business growth through strategic planning and execution.

Main Responsibilities:
  1. Lead a team of customer service representatives to ensure seamless customer interactions and resolve issues promptly.
  2. Collaborate with cross-functional teams to develop and implement processes that improve efficiency, quality, and customer satisfaction.
  3. Analyze performance metrics and provide actionable insights to inform data-driven decision-making and drive business growth.
Key Requirements:
  • A minimum of 3 years of experience in contact centre management, with a proven track record of success.
  • Strong technical skills, including proficiency in contact centre software and technology platforms.
  • Excellent leadership, communication, and interpersonal skills to build strong relationships with stakeholders.
  • Able to adapt to changing priorities and deadlines while maintaining a high level of professionalism.
Salary and Benefits:
  • A salary of R450,000 per annum.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A comprehensive benefits package, including medical aid and retirement fund contributions.


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