Cloud Support Engineer

1 month ago


Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

About the Job



As a Cloud Support Engineer - Technical Expert at Amazon Development Centre (South Africa) (Proprietary) Limited, you will be responsible for providing technical expertise to customers using Amazon Web Services (AWS) cloud computing platform. Your primary goal will be to ensure customer satisfaction by resolving technical issues and providing timely support.



Key Responsibilities





  • Provide technical support to customers using various communication channels, including email, phone, and chat.

  • Troubleshoot and resolve complex technical issues related to AWS services, including Virtual Private Network, Direct Connect, Transit Gateway, Client VPN, and others.

  • Collaborate with cross-functional teams, including development, product management, and leadership, to identify and resolve customer issues.

  • Develop and maintain technical documentation, knowledge base articles, and other resources to support customer success.

  • Stay up-to-date with the latest AWS services, features, and best practices to provide expert-level support.



Requirements





  • 2+ years of experience in technical support, software development, or a related field.

  • Strong knowledge of AWS services, including networking, compute, storage, and security.

  • Excellent troubleshooting and problem-solving skills, with the ability to work in a fast-paced environment.

  • Strong communication and interpersonal skills, with the ability to work with customers, teams, and leadership.

  • Bachelor's degree in Computer Science or a related field.



What We Offer





  • Competitive salary and benefits package.

  • Opportunities for career growth and professional development.

  • Collaborative and dynamic work environment.

  • Recognition and rewards for outstanding performance.



Why Join Us



At Amazon Development Centre (South Africa) (Proprietary) Limited, we are committed to providing our customers with the best possible experience. We are looking for talented and motivated individuals who share our passion for innovation and customer satisfaction. If you are a technical expert with a passion for customer support, we encourage you to apply for this exciting opportunity.


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