Cloud Support Specialist

1 month ago


Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited - A78 Full time
About Us

Amazon Web Services is a market leader in the cloud computing industry. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers who are taking advantage of a growing set of services and features to run their mission-critical applications.

You will act as a 'Cloud Ambassador' across all the cloud products, arming our customers with the required tools and tactics to get the most out of their product and support investment.

Key Responsibilities:
  • Learn and use groundbreaking technologies
  • Apply advanced troubleshooting techniques to provide unique solutions to customer needs
  • Interact with leading engineers around the world
  • Partner with Amazon Web Services teams to help reproduce and resolve customer issues
  • Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
  • Drive customer communication during critical events
  • Drive projects that improve support-related processes and customer technical support experience
  • Write tutorials, how-to videos, and other technical articles for the developer community
  • Work on critical, highly complex customer problems that may span multiple AWS services
Why AWS Support?

This is a customer support role in The Cloud. On a typical day, a Support Engineer will be primarily responsible for solving customer cases through various customer contact channels, including telephone, email, and web/live chat.

You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.

Career Development Opportunities:

We promote advancement opportunities across the organization to help you meet your career goals.

Training and Development:

We have training programs to help you develop the skills required to be successful in your role.

Basic Qualifications:

- 1+ years of software development or 1+ years of technical support experience

- Experience troubleshooting and debugging technical systems

Estimated Salary Range: R800,000 - R1,200,000 per annum
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