Cloud Ambassador for AWS Support

1 day ago


Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time
Overview

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.

Job Summary

We are seeking a Cloud Support Engineer to join our team at Amazon Development Centre (South Africa) (Proprietary) Limited. As a Cloud Support Engineer, you will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

About the Role

This is a customer support role – in The Cloud. On a typical day, a Support Engineer will be primarily responsible for solving customer's cases through a variety of customer contact channels which include telephone, email, and web/live chat. You will apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.

Key Responsibilities:
  • Solve complex technical issues using advanced troubleshooting techniques.
  • Drive customer communication during critical events.
  • Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
  • Partner with development teams on complex issues or contact deflection initiatives.
Requirements

To succeed in this role, you will need:

  • 1+ years of software development, or 1+ years of technical support experience.
  • Experience troubleshooting and debugging technical systems.
  • Bachelor's degree in computer science or equivalent.
Benefits

As a Cloud Support Engineer at Amazon Development Centre (South Africa) (Proprietary) Limited, you can expect:

  • A competitive salary: R850,000 - R950,000 per annum.
  • Opportunities for career growth and professional development.
  • A dynamic and inclusive work environment.


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