Cloud Support Professional
1 week ago
Amazon Web Services (AWS) is a leader in cloud technology, providing innovative services and features to businesses and developers worldwide.
Job Description:We are seeking an experienced Cloud Support Engineer to join our team. As a Cloud Support Engineer, you will be the 'Cloud Ambassador' for all AWS products, assisting customers in maximizing their use of our services.
Your responsibilities will include:
- Providing expert technical support to customers via phone, email, and web/live chat
- Applying advanced troubleshooting techniques to resolve complex customer issues
- Working with development teams to resolve issues and improve customer experience
- Developing and presenting training materials to help customers get the most out of our services
To be successful in this role, you will need:
- A strong understanding of Hadoop Administration, including support and troubleshooting
- Good knowledge of Linux and Networking concepts
- Intermediate programming/scripting skills in Java or Python
- Excellent communication and problem-solving skills
- A self-motivated and proactive approach to learning new technologies
We welcome candidates with additional skills and experience in:
- Hadoop Map-Reduce and its ecosystem
- Python and shell scripting
- Distributed computing environments
- Customer service experience
- Experience building Docker images and troubleshooting container-related issues
We offer a dynamic work environment, opportunities for career growth, and a competitive salary. Our estimated annual salary for this position is R 750 000 - 950 000, depending on experience and qualifications. We also offer benefits, including medical aid, retirement savings plan, and life insurance.
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