Cloud Support Professional

1 week ago


Cape Town, Western Cape, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time
About Amazon

Amazon Web Services (AWS) is a leader in cloud technology, providing innovative services and features to businesses and developers worldwide.

Job Description:

We are seeking an experienced Cloud Support Engineer to join our team. As a Cloud Support Engineer, you will be the 'Cloud Ambassador' for all AWS products, assisting customers in maximizing their use of our services.

Your responsibilities will include:

  • Providing expert technical support to customers via phone, email, and web/live chat
  • Applying advanced troubleshooting techniques to resolve complex customer issues
  • Working with development teams to resolve issues and improve customer experience
  • Developing and presenting training materials to help customers get the most out of our services
Requirements:

To be successful in this role, you will need:

  • A strong understanding of Hadoop Administration, including support and troubleshooting
  • Good knowledge of Linux and Networking concepts
  • Intermediate programming/scripting skills in Java or Python
  • Excellent communication and problem-solving skills
  • A self-motivated and proactive approach to learning new technologies
Preferred Qualifications:

We welcome candidates with additional skills and experience in:

  • Hadoop Map-Reduce and its ecosystem
  • Python and shell scripting
  • Distributed computing environments
  • Customer service experience
  • Experience building Docker images and troubleshooting container-related issues
Why Work at AWS?

We offer a dynamic work environment, opportunities for career growth, and a competitive salary. Our estimated annual salary for this position is R 750 000 - 950 000, depending on experience and qualifications. We also offer benefits, including medical aid, retirement savings plan, and life insurance.



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