Help Desk Operations Manager

3 weeks ago


Johannesburg, Gauteng, South Africa IOCO Full time

We are seeking a highly skilled Help Desk Operations Manager to join our team in Johannesburg. This is a permanent position with a salary range of R550,000 - R800,000 per annum.

The ideal candidate will have 3-5 years of proven management experience in an IT Service Desk environment, with a focus on application support. Key responsibilities include:

  • Implementing and managing change
  • Developing, implementing, and reviewing core responsibilities and tasks
  • Improving performance by raising efficiency and improving available tools to enable this
  • Liaising with supervisors, team-leaders, agents and third parties to gather information and resolve issues

As a Help Desk Operations Manager, you will be responsible for coaching, motivating, and retaining staff, as well as planning and developing staff recruitment and liaising with HR.



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