Help Desk Support Specialist
3 weeks ago
We are Recru-it, a leading provider of recruitment services. We offer a competitive salary to our employees. The estimated annual salary for this position is $60,000.
Job Description:
The role of the Support Engineer is critical to our client's service framework, providing end-to-end management of tickets and service requests reported by customers. This includes assisting users onsite and in person, setting up IT hardware for training and examination centers, managing tickets and requests, receiving and recording calls from customers, and providing initial assessment of all tickets.
Responsibilities:
- Assist users with technical issues onsite and in person
- Set up IT hardware for training and examination centers
- Manage tickets and requests from customers
- Receive and record calls from customers
- Provide initial assessment of all tickets and attempt first-time resolution or escalation
Requirements:
This role requires excellent technical troubleshooting capabilities, including Windows OS and applications, and Office 365 services. Good working knowledge of networks, routing & switching, customer-focused approach with analytical skills, excellent verbal and written communication skills suitable for an international audience, confident team player with a positive can-do attitude, fanatical attention to detail, ability to learn quickly, and a willingness to study and obtain new certifications and skills.
Qualifications:
- A+ certification
- N+ certification
Experience:
- 1-3 years experience as an IT desktop support technician
Education:
- Certificate (preferred)
License/Certification:
- MS 900 (preferred)
- AZ 900 (preferred)
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