Reservations and Hospitality Coordinator
2 days ago
Salary: R260,000 - R310,000 per annum
A Unique Opportunity for a Guest Relations Officer at Bepsoke AppointmentsWe are Bepsoke Appointments, a leading aparthotel group in Sandton, and we are looking for a highly skilled and personable Guest Relations Officer to join our team.
About the JobThis is an exciting opportunity for a motivated and customer-focused individual to take on a key role in ensuring our guests have a memorable and seamless stay.
Key Responsibilities:- Providing Personalized Guest Services:
- Greet and welcome guests upon arrival, ensuring a warm and personalized check-in experience.
- Respond to guest inquiries, requests, and complaints promptly and efficiently, resolving issues to exceed expectations.
- Offer detailed information about the aparthotel's facilities, services, and nearby attractions.
- Anticipate guest needs and proactively provide solutions to enhance their stay.
- Coordinating Operational Activities:
- Coordinate with housekeeping, maintenance, and front desk teams to ensure rooms are prepared and issues promptly addressed.
- Maintain an up-to-date understanding of reservation systems and assist with bookings and cancellations.
- Process guest check-ins, check-outs, and payments efficiently using the property management system.
- Cultivating Strong Guest Relationships:
- Build strong relationships with guests to encourage repeat stays and positive reviews.
- Handle special requests, such as arranging transportation, dining reservations, or personalized experiences.
- Communicate guest feedback to management and suggest improvements for service delivery.
- Completing Administrative Tasks:
- Maintain accurate records of guest interactions and preferences.
- Prepare and update guest information, ensuring compliance with data protection policies.
- Assist in compiling daily reports for management as needed.
- Previous experience in guest relations, customer service, or front-of-house role (hospitality experience preferred).
- Hospitality Diploma preferred
- Experience in Cloud-based property management systems.
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