Safari Reservation Expert
2 weeks ago
At Wild Dreams Hospitality, we are seeking an exceptional Direct Travel Specialist to join our team. In this role, you will be responsible for providing top-notch customer service, handling reservations, and delivering unforgettable safari experiences.
Key Responsibilities:
- Reservation Management: Process reservations from quote to finalisation, including reservations, invoicing, and travel documents.
- Customer Service: Calm and professional interaction with suppliers and travel planners via phone and email.
- Itinerary Design: Create creative and out-of-the-box itineraries for our direct guests.
Requirements:
- At least 5 years of reservations experience, preferably in a tour operating environment.
- Good knowledge of travel destinations in Africa.
- Understanding of FIT and Groups policies and procedures.
- Strong communication and English language skills.
- Familiarity with Tourplan reservations system is advantageous.
Working Hours: Shift work required on a rotation basis, with working hours from 07:00 to 15:30 and 09:30 to 18:00.
Location: Gauteng, Sandton.
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Sandton, South Africa Wild Dreams Hospitality Full time{"Key Outputs": {"heading": "Key Responsibilities", "items": [{"heading": "1. Design and Plan Itineraries", "description": "Create bespoke travel experiences for guests, taking into account their preferences and interests."}, {"heading": "2. Reservation Management", "description": "Manage the reservations process for bookings, ensuring guest budgets are met...
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